Subject: Ticket Assigned - Conversation with safiyasaniyakasai
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 15 Sep 2020 15:00:41 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with safiyasaniyakasai safiyasaniyakasai                    Bot:  Hi again! Bot:  Please enter your name Customer:  safiyasaniyakasai Bot:  Hi Safiyasaniyakasai ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:48 PM, 15th Sep                     safiyasaniyakasai                    Ok           06:48 PM, 15th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           06:50 PM, 15th Sep                     safiyasaniyakasai                    I requested refund this is the 6th week but not yet picked up           06:50 PM, 15th Sep                     safiyasaniyakasai                    I keep sending emails           06:50 PM, 15th Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           06:51 PM, 15th Sep                     safiyasaniyakasai                    You said you will let you Courier pick it up but this is 6 th week           06:51 PM, 15th Sep                   Shivani                    Kindly share your order number.           06:51 PM, 15th Sep                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           06:53 PM, 15th Sep                     safiyasaniyakasai                    Chat widget opened           06:53 PM, 15th Sep                     safiyasaniyakasai                    6217699835  and  6215012258           06:53 PM, 15th Sep                   Shivani                    Thank you for the detail.           06:54 PM, 15th Sep                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           06:54 PM, 15th Sep                     safiyasaniyakasai                    Ok           06:54 PM, 15th Sep                   Shivani                    Thank you for holding up            06:55 PM, 15th Sep                   Shivani                    Kindly share your contact number and complete address.           06:55 PM, 15th Sep                     safiyasaniyakasai                    Ok           06:57 PM, 15th Sep                     safiyasaniyakasai                    +966546203295           06:57 PM, 15th Sep                     safiyasaniyakasai                    Al kuzam, al nuzlah yammaniyyah, effat university gate 2           06:58 PM, 15th Sep                   Shivani                    Thank you for details.           06:58 PM, 15th Sep                   Shivani                    We will forward your issue to our concern team. Once we will get any update we will get back to you.           06:58 PM, 15th Sep                   Shivani                    Is there anything else I can help you with?            06:58 PM, 15th Sep                     safiyasaniyakasai                    Plsss this is the 5th time i have contact you           06:59 PM, 15th Sep                     safiyasaniyakasai                    But nothing change           06:59 PM, 15th Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           06:59 PM, 15th Sep                     safiyasaniyakasai                    No any Courier call           06:59 PM, 15th Sep                   Shivani                    We will try to resolve your issue on priority.           07:00 PM, 15th Sep                     safiyasaniyakasai                    Ok           07:00 PM, 15th Sep                     safiyasaniyakasai                    Thank u           07:00 PM, 15th Sep                   Shivani                    You're most welcome.           07:00 PM, 15th Sep                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           07:00 PM, 15th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1484344