Subject: Ticket Assigned - Conversation with baleeghuddin akbar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 15 Sep 2020 14:05:32 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with baleeghuddin akbar baleeghuddin akbar                    Bot:  Hi again! Bot:  Please enter your name Customer:  baleeghuddin akbar Bot:  Hi Baleeghuddin Akbar ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:56 PM, 15th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           05:56 PM, 15th Sep                     baleeghuddin akbar                    Hi           05:56 PM, 15th Sep                   Shivani                    Hello, How may I help you?           05:57 PM, 15th Sep                     baleeghuddin akbar                    6217006421           05:58 PM, 15th Sep                     baleeghuddin akbar                    Thats my order number           05:58 PM, 15th Sep                     baleeghuddin akbar                    I had requested for return on 22nd august and  in another 6 days it will be a month           05:58 PM, 15th Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           05:59 PM, 15th Sep                     baleeghuddin akbar                    I was given a tracking id from aramex last week           05:59 PM, 15th Sep                   Shivani                    We would like to inform you that we have already forwarded your issue to our concern team. Once we will get any update we will get back to you.           05:59 PM, 15th Sep                     baleeghuddin akbar                    No response from them eithet           05:59 PM, 15th Sep                     baleeghuddin akbar                    When is it going to be returned and when will i get thr refund           06:00 PM, 15th Sep                   Shivani                    We will again forward your issue to our team.           06:00 PM, 15th Sep                   Shivani                    We will try to resolve your issue on priority.           06:00 PM, 15th Sep                   Shivani                    Please allow us some more time to resolve the issue.           06:00 PM, 15th Sep                     baleeghuddin akbar                    In 6 days it will be a month           06:00 PM, 15th Sep                   Shivani                    We understand your concern.           06:01 PM, 15th Sep                     baleeghuddin akbar                    How much more time           06:01 PM, 15th Sep                   Shivani                    We sincerely apologies for the delay.           06:01 PM, 15th Sep                     baleeghuddin akbar                    I shld keep coming here and give a reminder every 2 days           06:01 PM, 15th Sep                   Shivani                    We will again forward the issue to our courier team and ask them to collect the order as soon as possible.           06:01 PM, 15th Sep                     baleeghuddin akbar                    Chat widget opened           06:02 PM, 15th Sep                     baleeghuddin akbar                    Pls           06:02 PM, 15th Sep                   Shivani                    We will get back to you on email once we will get any update from our team           06:02 PM, 15th Sep                   Shivani                    Is there anything else I can help you with?            06:02 PM, 15th Sep                     baleeghuddin akbar                    I need return and refund as soon ad possible           06:03 PM, 15th Sep                   Shivani                    We will resolve your issue on priority.           06:03 PM, 15th Sep                   Shivani                    We thank you for your understanding and patience.           06:03 PM, 15th Sep                     baleeghuddin akbar                    Thank you i hope i dont have to come here and give a reminder again           06:04 PM, 15th Sep                   Shivani                    You're most welcome.           06:04 PM, 15th Sep                   Shivani                    We will get back to you soon.           06:04 PM, 15th Sep                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           06:05 PM, 15th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1484183