Subject: New Reply Received - Complain
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 15 Sep 2020 13:57:42 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Complain   Ticket comment <div>Thank you so much for your help.<br><br>
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<div>On Sep 15, 2020, at 3:53 PM, Max &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Tasneem,</div>
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<br>Thank you for your response.<br> <br>With reference to order no #2000134539<br><br>We sincerely apologise for the inconvenience caused to you.<br><br>This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases. <br><br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.</div>
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<div dir="ltr">We would like to inform you that we have create a return request for the item and our courier team will contact you in 2-5 working days for the collection under tracking id #43817173024.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team<br><br><br><br><br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1476236