Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 14 Sep 2020 14:23:22 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Customer:  Hey Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:06 PM, 14th Sep                     hi                    Hey           06:12 PM, 14th Sep                     hi                    Chat widget opened           06:13 PM, 14th Sep                     hi                    R u guys there           06:13 PM, 14th Sep                     hi                    Can u please connect me with Shivani as she was handling my query earlier           06:14 PM, 14th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           06:17 PM, 14th Sep                     hi                    Hi Shivani           06:17 PM, 14th Sep                     hi                    My name is Diona.. i was just chatting with you           06:18 PM, 14th Sep                   Shivani                    Yes           06:18 PM, 14th Sep                     hi                    U requested for the pdf of my bank statement.. by the time i downloaded it u left           06:18 PM, 14th Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           06:18 PM, 14th Sep                     hi                    https://fbots-attachment-messages.s3.amazonaws.com/cdcd337929ee25d8357c36adf8237220ecb7f988/791df5f629c0844038094d68ae5f15ce7262071d/3e73a75bbefca004f7e8ad253e0651d956efab4a/9609700bc34d6abf44a17f8c7e83b4c70ae018a0/9cb0ba97b25ed639bf31a6b3d2fe4be42f81725a           06:18 PM, 14th Sep                     hi                    Here goes the 2 transactions done for 13 kd each so total kd 26           06:19 PM, 14th Sep                   Shivani                    Thank you for the details.           06:19 PM, 14th Sep                     hi                    Pls keep my details confidential           06:19 PM, 14th Sep                   Shivani                    Please do not worry about that.           06:19 PM, 14th Sep                     hi                    Ok so whats d next step, kindly advise           06:20 PM, 14th Sep                   Shivani                    We will forward your issue to our concern team regarding the deduction. Once we will get any update we will get back to you.           06:20 PM, 14th Sep                     hi                    And when will that possibly be and how will u update me           06:20 PM, 14th Sep                   Shivani                    We will get back to you via email [email-masked]           06:21 PM, 14th Sep                     hi                    Great!           06:21 PM, 14th Sep                     hi                    Awaiting your update then :)           06:21 PM, 14th Sep                   Shivani                    Is there anything else I can help you with?            06:21 PM, 14th Sep                     hi                    R the app issues solved.           06:22 PM, 14th Sep                     hi                    Can I order now?           06:22 PM, 14th Sep                   Shivani                    Kindly place your again with us.           06:22 PM, 14th Sep                   Shivani                    Kindly place your order again with us.           06:22 PM, 14th Sep                     hi                    Okayyy           06:23 PM, 14th Sep                   Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           06:23 PM, 14th Sep                     hi                    Looking forward for the quick refund           06:23 PM, 14th Sep                     hi                    Thanks           06:23 PM, 14th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1481642