Subject: Ticket Assigned - Conversation with krunal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 14 Sep 2020 14:10:23 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with krunal krunal                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  krunal Bot:  Hi Krunal ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6215253025 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  508480612            05:59 PM, 14th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           05:59 PM, 14th Sep                     krunal                    Hello , this is with reference to my order, made online           06:00 PM, 14th Sep                     krunal                    It is almost now more than 30-40 days           06:00 PM, 14th Sep                     krunal                    Order number 6215253025           06:00 PM, 14th Sep                     krunal                    Please arrange to get it delivered / or I am available to pickup           06:00 PM, 14th Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           06:02 PM, 14th Sep                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           06:02 PM, 14th Sep                     krunal                    Sure           06:02 PM, 14th Sep                     krunal                    Thanks           06:02 PM, 14th Sep                   Shivani                    Thank you for holding up            06:04 PM, 14th Sep                   Shivani                    We would request you to please share your contact number and complete address.           06:04 PM, 14th Sep                     krunal                    I am living in Saudi ARAMCO Dharan Camp           06:05 PM, 14th Sep                     krunal                    436, 4th street, Dhahran, KSA           06:05 PM, 14th Sep                     krunal                    +966508480612           06:05 PM, 14th Sep                   Shivani                    Thank you for the details.           06:06 PM, 14th Sep                   Shivani                    We will forward your issue to our concern team. Once we will get any update we will get back to you.           06:06 PM, 14th Sep                   Shivani                    Is there anything else I can help you with?            06:07 PM, 14th Sep                     krunal                    No thank you.. just to emphasis that I am willing pickup order from store if you can arrange from Dharan/Khobar branch           06:07 PM, 14th Sep                   Shivani                    We are sorry to inform you that we can not change the delivery mode.           06:08 PM, 14th Sep                     krunal                    As a first I don’t want cancel my order . If no option  then want to process for refund as it is more than 35 days           06:08 PM, 14th Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           06:09 PM, 14th Sep                   Shivani                    We will forward your issue to our concern team and get back to you soon.           06:09 PM, 14th Sep                     krunal                    Ok           06:09 PM, 14th Sep                     krunal                    Thanks           06:09 PM, 14th Sep                   Shivani                    You're most welcome.           06:09 PM, 14th Sep                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           06:10 PM, 14th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1481611