Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 14 Sep 2020 14:03:27 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096566274289            05:40 PM, 14th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           05:40 PM, 14th Sep                     hi                    Hi Shivani           05:40 PM, 14th Sep                   Shivani                    Hello! How may I help you?           05:42 PM, 14th Sep                     hi                    I wanted to make an order on 7 Sept 2020. During the payment process after entering my card details it showed loading and then an error message came saying "Return to merchant". I tried again after that and the same thing happened           05:42 PM, 14th Sep                     hi                    In all this process my order did not get confirmed and twice the money got deducted from the Bank           05:42 PM, 14th Sep                     hi                    I have screenshots from Centerpoint messaging and Gulf Bank that it got deducted           05:43 PM, 14th Sep                     hi                    I called the customer care and they told me I will get a refund in 48 hours and its a week now           05:43 PM, 14th Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           05:44 PM, 14th Sep                     hi                    Ok whats d next step now           05:45 PM, 14th Sep                     hi                             05:45 PM, 14th Sep                   Shivani                    Kindly share your email address which you have used while placing your order.           05:46 PM, 14th Sep                     hi                    Chat widget opened           05:46 PM, 14th Sep                     hi                    [email-masked]           05:47 PM, 14th Sep                   Shivani                    Thank you for your response           05:47 PM, 14th Sep                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           05:47 PM, 14th Sep                     hi                    Sure           05:47 PM, 14th Sep                   Shivani                    Thank you for holding up            05:48 PM, 14th Sep                   Shivani                    We are sorry to inform you that we can not find any order number under this email address.           05:49 PM, 14th Sep                   Shivani                    Kindly check your email address and share the correct one.           05:49 PM, 14th Sep                     hi                    Yes as i mentioned and attached screenshot, the order was not confirmed as payment did not go thru           05:49 PM, 14th Sep                     hi                    Pls check my attachment           05:50 PM, 14th Sep                     hi                    Chat widget opened           05:50 PM, 14th Sep                     hi                    The items are still in my basket and unfortunately i had been charged twice for it           05:51 PM, 14th Sep                     hi                    So not fair... what a bad app service           05:51 PM, 14th Sep                   Shivani                    We would like to inform you that the order was not placed successfully.           05:52 PM, 14th Sep                     hi                    Yes right           05:52 PM, 14th Sep                     hi                    The call center told me that the app was having issues on that day           05:52 PM, 14th Sep                   Shivani                    We would request you to please contact your bank to confirm the same information.           05:52 PM, 14th Sep                     hi                    And many people had the same issue           05:52 PM, 14th Sep                     hi                    The bank has asked me to contact centerpoint to refund the transaction           05:53 PM, 14th Sep                     hi                    As it is already in ur account           05:53 PM, 14th Sep                     hi                    And u guys know that the order was not successful           05:53 PM, 14th Sep                     hi                    How the bank would know           05:53 PM, 14th Sep                     hi                    Why did d app deduct the money in d first place if the order was not successful causing a hassle           05:54 PM, 14th Sep                     hi                    Also center point has sent me a msg that the amount might have been deducted           05:54 PM, 14th Sep                     hi                    What kinda stupid app           05:54 PM, 14th Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           05:55 PM, 14th Sep                   Shivani                    We would request you to please share the bank statement and the transaction number so that we can investigate the case.           05:55 PM, 14th Sep                     hi                    I called customer service twice already and running for my money even though i couldn't purchase the items           05:55 PM, 14th Sep                     hi                             05:56 PM, 14th Sep                     hi                    Pls find the statement           05:56 PM, 14th Sep                     hi                    Transaction:  025110031640, 025110031679           05:57 PM, 14th Sep                     hi                    And the bank has given me the transaction nos           05:57 PM, 14th Sep                     hi                    Requesting you to arrange for the refund asap           05:57 PM, 14th Sep                     hi                    Chat widget opened           05:57 PM, 14th Sep                   Shivani                    We would request you to please share the bank statement in PDF from.           05:58 PM, 14th Sep                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           06:01 PM, 14th Sep                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help           06:03 PM, 14th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1481582