Subject: Ticket Assigned - Conversation with lama
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 14 Sep 2020 14:01:25 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with lama lama                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  lama Bot:  Hi Lama ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096566437147            05:49 PM, 14th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           05:49 PM, 14th Sep                     lama                    Hi Shivani           05:50 PM, 14th Sep                     lama                    order number 8398386184           05:50 PM, 14th Sep                     lama                    It waspartially cancelled           05:50 PM, 14th Sep                     lama                    Didnot get refund           05:50 PM, 14th Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           05:50 PM, 14th Sep                     lama                    I didnot recieve the rest           05:51 PM, 14th Sep                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           05:51 PM, 14th Sep                     lama                    I have already contacted support by phone           05:51 PM, 14th Sep                     lama                    Ok           05:51 PM, 14th Sep                   Shivani                    Thank you for holding up            05:53 PM, 14th Sep                   Shivani                    We would like to inform you that we have process the refund in your my credit wallet.           05:54 PM, 14th Sep                     lama                    So no cash refund?           05:54 PM, 14th Sep                     lama                    How can i use it? If my order was done by guest account           05:55 PM, 14th Sep                   Shivani                    You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           05:57 PM, 14th Sep                   Shivani                    Is there anything else I can help you with?            05:57 PM, 14th Sep                     lama                    Is linked to my account?           05:57 PM, 14th Sep                     lama                    And how much there now in the wallet?           05:57 PM, 14th Sep                     lama                    I purchaced using guest account           05:57 PM, 14th Sep                   Shivani                    We would like to inform you that you are a register customer with us.           05:59 PM, 14th Sep                     lama                    Yes i know           05:59 PM, 14th Sep                     lama                    I ordered before           05:59 PM, 14th Sep                     lama                    More than once           05:59 PM, 14th Sep                     lama                    My question is:           05:59 PM, 14th Sep                     lama                    Was this order done using my account also?           05:59 PM, 14th Sep                     lama                    I remember that i was not logged in           06:00 PM, 14th Sep                     lama                    I only noticed after i was done with tbe           06:00 PM, 14th Sep                     lama                    Payment           06:00 PM, 14th Sep                     lama                    Amyways I will check           06:00 PM, 14th Sep                     lama                    Thank u           06:00 PM, 14th Sep                   Shivani                    You're most welcome.           06:01 PM, 14th Sep                   Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           06:01 PM, 14th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1481573