Subject: Ticket Assigned - Conversation with mohammed nazeer
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 14 Sep 2020 13:53:38 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammed nazeer mohammed nazeer                    Bot:  Hi again! Bot:  Please enter your name Customer:  mohammed nazeer Bot:  Hi Mohammed Nazeer ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:22 PM, 14th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           05:23 PM, 14th Sep                     mohammed nazeer                    hi, can you please check my Complaint Status 1440688           05:23 PM, 14th Sep                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           05:24 PM, 14th Sep                     mohammed nazeer                    ok           05:24 PM, 14th Sep                   Shivani                    Thank you for holding up            05:26 PM, 14th Sep                     mohammed nazeer                    yes           05:26 PM, 14th Sep                   Shivani                    Are you still unable to use that refund voucher?           05:27 PM, 14th Sep                     mohammed nazeer                    yes i cannot           05:27 PM, 14th Sep                   Shivani                    Thank you for confirming us.           05:27 PM, 14th Sep                   Shivani                    We will forward your issue to our concern team. Once we will get any update we will get back to you.           05:27 PM, 14th Sep                     mohammed nazeer                    its been more that 25 days and last time also i received same answer may i know how long it will take ?????           05:28 PM, 14th Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           05:29 PM, 14th Sep                     mohammed nazeer                             05:29 PM, 14th Sep                   Shivani                    We will resolve your issue on priority.           05:29 PM, 14th Sep                     mohammed nazeer                    hopefully , every time i get the same answer           05:29 PM, 14th Sep                   Shivani                    Please allow us some more time to resolve your issue.           05:29 PM, 14th Sep                     mohammed nazeer                    is my complaint number still open ????           05:30 PM, 14th Sep                   Shivani                    We would like to inform you that your provided number has been closed already.           05:31 PM, 14th Sep                     mohammed nazeer                    how could be without resolving and without information ??????           05:31 PM, 14th Sep                   Shivani                    Also, we will create new ticket number and resolve it on priority.           05:31 PM, 14th Sep                     mohammed nazeer                    can you please tell me , how could be a complaint closed without resolving?           05:32 PM, 14th Sep                   Shivani                    We sincerely apologies for this and please be assured we will forward you complain to our team.           05:33 PM, 14th Sep                     mohammed nazeer                    please let me know the new complaint number           05:33 PM, 14th Sep                   Shivani                    After the chat your new complain number will be generate and we will forward you the ticket number on your email.           05:34 PM, 14th Sep                     mohammed nazeer                    i never received an email about this, please send me the complaint number here and let me know how long it will be open           05:35 PM, 14th Sep                   Shivani                    We will send you a complain number just after the chat get resolve.           05:36 PM, 14th Sep                     mohammed nazeer                    please provide it here the number           05:37 PM, 14th Sep                     mohammed nazeer                    please send me the complaint number           05:39 PM, 14th Sep                   Shivani                    We would like to inform you that once this chat will be finish your complain number will be generated and after that i can only forward the number on your email.           05:39 PM, 14th Sep                     mohammed nazeer                    i dont understand i already informed you , i never received a email about this complaint , and previously the number was provided here,why dont you just give me the number instead of the stories , so i could follow up, its already been 25 days           05:41 PM, 14th Sep                   Shivani                    We are sorry to inform you that we can provide you the complain number right now.           05:42 PM, 14th Sep                   Shivani                    We will forward it on your email within 5 minutes.           05:43 PM, 14th Sep                   Shivani                    Also, we you will not receive any email you can again come on chat.           05:43 PM, 14th Sep                     mohammed nazeer                    what if i did not receive it , and i dont understand whats wrong if you provide it here ?????????????????????????????           05:43 PM, 14th Sep                     mohammed nazeer                    wht do you want me to chat with you here for the single complaint , which is been not resolved for 25 days           05:44 PM, 14th Sep                   Shivani                    We will forward you the complain number after this chat got finish on your email and we will forward your issue to our team on priority.           05:45 PM, 14th Sep                   Shivani                    Is there anything else I can help you with?            05:45 PM, 14th Sep                     mohammed nazeer                    you people are sick           05:46 PM, 14th Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           05:47 PM, 14th Sep                     mohammed nazeer                    Chat widget opened           05:47 PM, 14th Sep                     mohammed nazeer                    i dont understand whats your Problem           05:47 PM, 14th Sep                   Shivani                    Please allow us some more time to fixed your issue.           05:47 PM, 14th Sep                     mohammed nazeer                    just provide me the complaint number!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!????????????????           05:47 PM, 14th Sep                     mohammed nazeer                    this is the 5 time i am chatting to you guys without any results, and you are sking me to chat again           05:48 PM, 14th Sep                   Shivani                    We will forward your issue to our team on priority and also share the complain number on your email [email-masked].           05:50 PM, 14th Sep                   Shivani                    Is there anything else I can help you with?            05:50 PM, 14th Sep                     mohammed nazeer                    lets see but the you are the worst person till i chatted here , any way thank you           05:51 PM, 14th Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           05:52 PM, 14th Sep                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           05:53 PM, 14th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1481547