Subject: Ticket Assigned - Conversation with hi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 14 Sep 2020 13:46:47 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097337769355            05:30 PM, 14th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           05:30 PM, 14th Sep                     hi                    I did an online shopping ysday frm centrepoint           05:31 PM, 14th Sep                   Shivani                    Yes, How may I help you?           05:32 PM, 14th Sep                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           05:33 PM, 14th Sep                     hi                    Ys.. but idnt get a doll what i ordered           05:34 PM, 14th Sep                     hi                    Rest of the things i got...           05:35 PM, 14th Sep                   Shivani                    Kindly share the order number and name of the item which is missing.           05:35 PM, 14th Sep                     hi                    But my money gone           05:35 PM, 14th Sep                     hi                    7402927928           05:36 PM, 14th Sep                   Shivani                    Thank you for your response.           05:36 PM, 14th Sep                   Shivani                    Kindly share name of the item which is missing.           05:36 PM, 14th Sep                     hi                    Juniors rag doll           05:36 PM, 14th Sep                   Shivani                    Thank you fro the details.           05:38 PM, 14th Sep                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           05:38 PM, 14th Sep                     hi                    Sure           05:38 PM, 14th Sep                   Shivani                    Thank you for holding up            05:40 PM, 14th Sep                   Shivani                    We would like to inform you that during quality check we found out that 1 item was not in a good condition to be sold and it was the last of its stock hence we took it out of your order.           05:41 PM, 14th Sep                   Shivani                    We would like to inform you that we have process the refund on 14 Sep, 2020.  The amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           05:41 PM, 14th Sep                   Shivani                    Is there anything else I can help you with?            05:41 PM, 14th Sep                     hi                    Can u send another item wth same money           05:42 PM, 14th Sep                     hi                    Doll           05:42 PM, 14th Sep                   Shivani                    We are sorry to inform you that we do not offer exchange and we have already processed the refund and the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           05:44 PM, 14th Sep                   Shivani                    Is there anything else I can help you with?            05:45 PM, 14th Sep                     hi                    Kk.. thank u           05:45 PM, 14th Sep                   Shivani                    You're most welcome.           05:46 PM, 14th Sep                   Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           05:46 PM, 14th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1481523