Subject: Ticket Assigned - Conversation with muhammad asif
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 14 Sep 2020 13:24:34 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with muhammad asif muhammad asif                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  muhammad asif Bot:  Hi Muhammad Asif ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0505271742            05:08 PM, 14th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           05:17 PM, 14th Sep                     muhammad asif                    Hello,i bought one trouser online,i want to exchange it,do i have to ho to the store or what pls advice! Thank u           05:18 PM, 14th Sep                   Shivani                    Kindly share the order number.           05:18 PM, 14th Sep                     muhammad asif                    9602773423           05:19 PM, 14th Sep                   Shivani                    Thank you for your response.           05:19 PM, 14th Sep                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           05:19 PM, 14th Sep                     muhammad asif                    Sure           05:19 PM, 14th Sep                   Shivani                    Thank you for holding up            05:20 PM, 14th Sep                   Shivani                    We would like to inform you that at this time we do not have an option to offer exchanges.           05:21 PM, 14th Sep                   Shivani                    However, only return and refund can be done.           05:21 PM, 14th Sep                     muhammad asif                    For return do i have to go to the store?           05:21 PM, 14th Sep                   Shivani                    You can return your purchases through the below two channels:  1. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  2. You can now drop off your return to any (Splash) store.           05:22 PM, 14th Sep                     muhammad asif                    Ok tnx           05:22 PM, 14th Sep                   Shivani                    · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Splash) store.  · Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           05:22 PM, 14th Sep                   Shivani                    You're most welcome.           05:22 PM, 14th Sep                   Shivani                    Is there anything else I can help you with?            05:23 PM, 14th Sep                   Shivani                    It was a pleasure assisting you. Thank you for contactng us.           05:24 PM, 14th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1481447