Subject: New Reply Received - Re: 402539476
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 13 Sep 2020 16:33:35 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Re: 402539476  Ticket comment <div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left" dir="auto">
Kindly reffer to the attached. One order is missing a hoodie and the other one is damaged. <img id="3f50855c-cc04-4b7a-a4df-404946f46942" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE0NjgyNTU0NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.69r9gGMzfzaJEtwQRLuhwZyKxrk0BiQ7YEt_6TwW5mY" alt="Image" style="max-width: 100%">
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Get <a href="https://aka.ms/ghei36" rel="noreferrer">Outlook for Android</a>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, September 13, 2020 2:11:11 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1476353] - Re: 402539476
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<div>Hi Ali,<br>
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Thank you for getting in touch with us.<br>
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With reference to order no #7402539476<br>
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We sincerely apologise for the inconvenience caused to you.<br>
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This is really unfortunate that you had received a damaged and missing item in your purchase with us. We understand that you are sceptical about your future purchases.</div>
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<div>We would like to inform you that at this time we do not have an option to offer exchanges, only return and refund can be done.</div>
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<div>We would request you to please share the name of the item which you want to return along with the item id so that we can create the return request for the item on your behalf.</div>
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<div>We look forward to hearing from you.<br>
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Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br>
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Your friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1476353