Subject: Ticket Assigned - Conversation with mahrukh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 13 Sep 2020 14:08:48 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mahrukh mahrukh                    Bot:  Hi again! Bot:  Please enter your name Customer:  mahrukh Bot:  Hi Mahrukh ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:59 PM, 13th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           05:59 PM, 13th Sep                     mahrukh                    Hi Shivani! In my last order, one of the pyjama sets is missing it’s trouser. This is the second time I ordered the same item hoping to get the full set this time but I was sent only the shirt piece again           06:01 PM, 13th Sep                     mahrukh                    Order number is 9602143164           06:01 PM, 13th Sep                     mahrukh                    Chat widget opened           06:01 PM, 13th Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           06:01 PM, 13th Sep                   Shivani                    Kindly share the name of the item which is missing.           06:01 PM, 13th Sep                     mahrukh                    Sure           06:02 PM, 13th Sep                     mahrukh                    Chat widget opened           06:02 PM, 13th Sep                     mahrukh                    Plain top with tie ups and full length pyjama set           06:03 PM, 13th Sep                     mahrukh                    It’s the white shirt with black floral pyjama           06:03 PM, 13th Sep                   Shivani                    Thank you for your response.           06:03 PM, 13th Sep                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           06:03 PM, 13th Sep                     mahrukh                    Yes!           06:04 PM, 13th Sep                   Shivani                    Is this the item 161539913 - - Plain Top with Tie Ups and Full Length Printed Pyjama Set?           06:04 PM, 13th Sep                     mahrukh                    Correct!           06:04 PM, 13th Sep                     mahrukh                    Will you be able to send the trouser or something?           06:05 PM, 13th Sep                   Shivani                    We will forward your issue to our concern team and ask them to refund you for the same. Once we will get any update we will get back to you.           06:06 PM, 13th Sep                   Shivani                    We will process the refund for this item.           06:06 PM, 13th Sep                   Shivani                    Also, there is no need to return it, kindly keep it with you.           06:06 PM, 13th Sep                   Shivani                    Is there anything else I can help you with?            06:07 PM, 13th Sep                     mahrukh                    I want to keep the piece. Please see if trouser can be arranged for           06:07 PM, 13th Sep                     mahrukh                    I will be looking forward. Thank you           06:07 PM, 13th Sep                   Shivani                    You're most welcome           06:08 PM, 13th Sep                   Shivani                    Once we will process refund, we will get back to you.           06:08 PM, 13th Sep                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           06:08 PM, 13th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1478712