Subject: Ticket Assigned - Conversation with hello Ravikumar
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 13 Sep 2020 13:24:21 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello Ravikumar hello                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something? You can do it in 2 easy ways.  1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096565066582            05:17 PM, 13th Sep                     hello                    Ok           05:17 PM, 13th Sep                   Shivani                    Thank you
  for contacting us. My name is Shivani. How may I help you?           05:17 PM, 13th Sep                     hello                    Order 8202081088           05:18 PM, 13th Sep                     hello                    I have made a return request on one of the products           05:18 PM, 13th Sep                     hello                    Chat widget opened           05:19 PM, 13th Sep                     hello                    I need to cancel the return request from online as i will go by myself to the nearby store to return the item           05:20 PM, 13th Sep                   Shivani                    We would like to inform you that your return request was not created properly.           05:20 PM, 13th Sep                   Shivani                    We request you to please share your complete address and contact number so that we can create return request.           05:20 PM, 13th Sep                   Shivani                    Hi, I'm not getting a response f
 rom you. Are we still connected?           05:22 PM, 13th Sep                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           05:24 PM, 13th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1478546