Subject: New Reply Received - Order Item - Mistake 6219788777
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 13 Sep 2020 13:19:32 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Order Item - Mistake 6219788777  Ticket comment <div dir="auto">Dears,</div>
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<div dir="auto">Many thanks for the prompt response.</div>
<div dir="auto">Here is my home address and contact info as shown below:</div>
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<b>Home Address</b>: 7517 Al Mazari, Al Yarmuk</div>7517 Al Mazari, Al Yarmuk, Riyadh 13243 4140<br dir="auto"><a href="https://maps.app.goo.gl/xXDhDuJobmxoR1zGA" rel="noreferrer">https://maps.app.goo.gl/xXDhDuJobmxoR1zGA</a><div dir="auto">
<b>Phone 1</b>: +966 567 570 755</div>
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<b>Phone 2</b>: +966 562 610 612</div>
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<div dir="auto">I appreciate your help and support to have this issue resolved as I do always trust MaxFashion after sales support.</div>
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<div dir="auto">Thanks,</div>
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<b>Sally Barakat</b><br><div dir="auto">
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<div id="composer_signature" dir="auto"><div style="font-size:85%;color:#575757" dir="auto">Sent from my Samsung Galaxy smartphone.</div></div>
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<div>-------- Original message --------</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt; </div>
<div>Date: 9/13/20  3:56 PM  (GMT+03:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Re: [#1472802] - Order Item - Mistake 6219788777 </div>
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<div dir="ltr">Hi Sally,<br><br>Thank you for getting in touch with us.<br> <br>With reference to order no #6219788777<br><br>We sincerely apologise for the inconvenience caused to you.<br><br>This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases. <br><br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.</div>
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<div dir="ltr">We would request you to please share your complete address and contact number so that we can​ create the return request.</div>
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<br>We look forward to hearing from you.<br><br>Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br><br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1472802