Subject: Ticket Assigned - Conversation with majida zaman
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 13 Sep 2020 13:14:46 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with majida zaman majida zaman                    Bot:  Hi again! Bot:  Please enter your name Customer:  majida zaman Bot:  Hi Majida Zaman ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:03 PM, 13th Sep                     majida zaman                    But its been ages no one is coming online. I want to talk to an agent           05:04 PM, 13th Sep                     majida zaman                    This is not helping me           05:04 PM, 13th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           05:04 PM, 13th Sep                     majida zaman                    What a jock           05:04 PM, 13th Sep                     majida zaman                    Hi           05:04 PM, 13th Sep                     majida zaman                    I got my delivery 2 weeka ago           05:05 PM, 13th Sep                     majida zaman                    Weeks*           05:05 PM, 13th Sep                     majida zaman                    And i want to return few things and i want refund           05:05 PM, 13th Sep                     majida zaman                    I tried to email so many times. But no response. Even spoke to an agent but nothing           05:06 PM, 13th Sep                     majida zaman                    I want my refund           05:06 PM, 13th Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           05:06 PM, 13th Sep                   Shivani                    Kindly share your order number.           05:07 PM, 13th Sep                     majida zaman                    Can someone call me to speak to me           05:07 PM, 13th Sep                     majida zaman                    Please I prefer to speak           05:07 PM, 13th Sep                     majida zaman                    Rather than chat           05:07 PM, 13th Sep                   Shivani                    We would request you to please feel free to contact on #800-6927           05:09 PM, 13th Sep                   Shivani                    Is there anything else I can help you with?            05:09 PM, 13th Sep                     majida zaman                    I tried to call but no one is answering  please call me           05:10 PM, 13th Sep                     majida zaman                    Or tell someone to call me           05:10 PM, 13th Sep                     majida zaman                    Even my all mobile data is finished twice           05:10 PM, 13th Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           05:11 PM, 13th Sep                     majida zaman                    I don’t have landline           05:11 PM, 13th Sep                   Shivani                    Kindly share your contact number.           05:11 PM, 13th Sep                     majida zaman                    0522135522           05:11 PM, 13th Sep                   Shivani                    Thank you for your response.           05:12 PM, 13th Sep                   Shivani                    We will forward your call request to our concern team.           05:12 PM, 13th Sep                   Shivani                    Is there anything else I can help you with?            05:12 PM, 13th Sep                     majida zaman                    Just this problem  if u solve I appreciate           05:13 PM, 13th Sep                   Shivani                    We will try to solve your issue on priority.           05:14 PM, 13th Sep                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           05:14 PM, 13th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1478509