Subject: Ticket Assigned - Conversation with faiza casanguan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 13 Sep 2020 13:10:48 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with faiza casanguan faiza casanguan                    Bot:  Hi again! Bot:  Please enter your name Customer:  faiza casanguan Bot:  Hi Faiza Casanguan ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6221508819 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0547220384            04:53 PM, 13th Sep                     faiza casanguan                    Ok           04:53 PM, 13th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           04:54 PM, 13th Sep                     faiza casanguan                    I just wanted to ask when would be my orders be delivered, it's been more than 7 days already           04:55 PM, 13th Sep                   Shivani                    Kindly share your order number.           04:56 PM, 13th Sep                     faiza casanguan                    8 days to be exact           04:56 PM, 13th Sep                     faiza casanguan                    6221508819           04:56 PM, 13th Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           04:57 PM, 13th Sep                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           04:57 PM, 13th Sep                     faiza casanguan                    Ok no problem           04:57 PM, 13th Sep                   Shivani                    Thank you for holding up            04:58 PM, 13th Sep                   Shivani                    We would request you to please share your contact number and complete address so that we can forward it to our team.           04:59 PM, 13th Sep                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           05:01 PM, 13th Sep                     faiza casanguan                    Yes i am still here           05:01 PM, 13th Sep                   Shivani                    We would request you to please share your contact number and complete address so that we can forward it to our team.           05:02 PM, 13th Sep                     faiza casanguan                    Did you get any information about my orders           05:02 PM, 13th Sep                     faiza casanguan                    0547220384           05:03 PM, 13th Sep                     faiza casanguan                    My phone number           05:03 PM, 13th Sep                     faiza casanguan                    My working Address is at Jabal Nur           05:03 PM, 13th Sep                   Shivani                    Thank you for your response.           05:03 PM, 13th Sep                     faiza casanguan                    Sham Dental Clinic           05:03 PM, 13th Sep                   Shivani                    We will forward your issue to our concern team. Once we will get any update we will get back to you.           05:04 PM, 13th Sep                   Shivani                    Is there anything else I can help you with?            05:04 PM, 13th Sep                     faiza casanguan                    Thank you but kindly inform me of when is the shipment because i am not iny working place all the time           05:05 PM, 13th Sep                     faiza casanguan                    We have Friday off as the clinic is closed           05:05 PM, 13th Sep                   Shivani                    Kindly share your suitable time frame.           05:06 PM, 13th Sep                     faiza casanguan                    9am to 12 pm Saturday to Thursday           05:06 PM, 13th Sep                     faiza casanguan                    And 5pm to 10pm Saturday to Thursday           05:06 PM, 13th Sep                     faiza casanguan                    Working 2 shifts a day           05:07 PM, 13th Sep                   Shivani                    Thank you for confirming us.           05:08 PM, 13th Sep                   Shivani                    We will forward your issue to our concern team. Once we will get any update we will get back to you.           05:08 PM, 13th Sep                   Shivani                    Is there anything else I can help you with?            05:08 PM, 13th Sep                     faiza casanguan                    No that's all thank you           05:09 PM, 13th Sep                     faiza casanguan                    Sukran           05:09 PM, 13th Sep                     faiza casanguan                    Chat widget opened           05:09 PM, 13th Sep                   Shivani                    You're most welcome.           05:10 PM, 13th Sep                   Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           05:10 PM, 13th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1478497