Subject: Ticket Assigned - Conversation with nishitha
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 13 Sep 2020 13:06:25 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nishitha nishitha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nishitha Bot:  Hi Nishitha ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0504093734            04:57 PM, 13th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           04:58 PM, 13th Sep                     nishitha                    9602712302 is my order nuber           04:58 PM, 13th Sep                     nishitha                    I received my order today. One item which is a head band is completely damaged. And it looks no way like the picture displayed online.           04:59 PM, 13th Sep                     nishitha                             04:59 PM, 13th Sep                   Shivani                    We are sincerely apologies for the inconvenience caused to you.           05:00 PM, 13th Sep                   Shivani                    Kindly share the name of the item which you have received damaged.           05:00 PM, 13th Sep                     nishitha                    This is the head band. When I tried to return it online, I am not able to select that particular item alone.           05:00 PM, 13th Sep                     nishitha                    Chat widget opened           05:01 PM, 13th Sep                     nishitha                    One sec           05:01 PM, 13th Sep                   Shivani                    Please take your time.           05:01 PM, 13th Sep                     nishitha                             05:02 PM, 13th Sep                     nishitha                    This is the item           05:02 PM, 13th Sep                   Shivani                    Thank you for confirming us.           05:02 PM, 13th Sep                     nishitha                    Chat widget opened           05:02 PM, 13th Sep                     nishitha                    What should I do now to return this?           05:03 PM, 13th Sep                   Shivani                    We would like to inform you that we will process the refund for the item and there is no need to return the damaged item. Once we will get refund update, we will get back to you.           05:03 PM, 13th Sep                   Shivani                    Kindly keep it with you.           05:03 PM, 13th Sep                   Shivani                    Is there anything else I can help you with?            05:04 PM, 13th Sep                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           05:06 PM, 13th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1478479