Subject: New Reply Received - Refund request
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 13 Sep 2020 11:20:51 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Refund request   Ticket comment <div class="WordSection1">
<div class="MsoNormal">Order num : 9602454564</div>
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<div class="MsoNormal">Item name : <span style="color:black;background:white">slim fit solid mid rise cropped jeans with pocket detail</span>
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<div class="MsoNormal">Sent from <a href="https://go.microsoft.com/fwlink/?LinkId=550986" rel="noreferrer">
Mail</a> for Windows 10</div>
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<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, September 13, 2020 2:33:40 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Refund request
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 1475156</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 1475156<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</div>
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<div dir="ltr">Shivani Rani : </div>
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<div dir="ltr">Hi Saba,</div>
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<div dir="ltr">Thank you for contacting us. </div>
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<div dir="ltr">We sincerely apologies for the inconvenience caused to you.</div>
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<div dir="ltr">We would be happy to help you. However for us to check and investigate, we would need some more information. Please let us know your order number and name of the item along with the item id.</div>
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<div style="box-sizing:border-box; word-break:break-word">We look forward to hearing from you.
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<div>Please note that this case will be automatically closed if we don't hear from you within 24 hours.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1475156