Subject: New Reply Received - Recall: Case Resolved
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 13 Sep 2020 05:17:02 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Recall: Case Resolved  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Candle stand was delivered to us. When I opened the box, it was broken.</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Maybe in transit</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="border-collapse:collapse">
<tbody>
<tr style="height:.7in">
<td width="98" style="width:73.45pt;padding:0in 5.4pt 0in 5.4pt;height:.7in">
<div class="MsoNormal" style="margin-bottom:12.0pt;line-height:105%">
<span style='font-size:8.0pt;line-height:105%;font-family:"Verdana",sans-serif;color:black'><img width="65" height="43" style="width:.675in;height:.45in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE0Njc1NjIwOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.9-U-hoZCzfaAQ85MWaJhieFUsKxlyNLjnYMDmYyntbs"></span><span style='font-size:8.0pt;line-height:105%;font-family:"Verdana",sans-serif;color:black'></span>
</div>
<div></div>
<div></div>
</td>
<td width="182" style="width:136.3pt;padding:0in 5.4pt 0in 5.4pt;height:.7in">
<div class="MsoNormal" style="line-height:105%;text-autospace:none"><b><span style='font-family:"Arial",sans-serif;color:black'>Nida KHAN</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal" style="line-height:105%;text-autospace:none"><b><span style='font-size:8.0pt;line-height:105%;font-family:"Arial",sans-serif;color:black'>Project Cargo – Analyst</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal" style="line-height:105%;text-autospace:none"><b><span style='font-size:8.0pt;line-height:105%;font-family:"Arial",sans-serif;color:black'>Government Trade Dept</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal" style="line-height:105%;text-autospace:none"><b><span style='font-size:8.0pt;line-height:105%;font-family:"Arial",sans-serif;color:black'></span></b></div>
<div><b> </b></div>
<div></div>
<div class="MsoNormal" style="line-height:105%"><span style='font-size:8.0pt;line-height:105%;font-family:"Arial",sans-serif;color:black'>APL Emirates, LLC
</span></div>
<div></div>
<div></div>
<div class="MsoNormal" style="line-height:105%"><span style='font-size:8.0pt;line-height:105%;font-family:"Arial",sans-serif;color:black'>Direct line: +971(4) 5216126</span></div>
<div></div>
<div></div>
<div class="MsoNormal" style="line-height:105%"><span style='font-size:8.0pt;line-height:105%;font-family:"Arial",sans-serif;color:black'>Mobile: +971-56-5088303</span></div>
<div></div>
<div></div>
<div class="MsoNormal" style="line-height:105%"><span style='font-size:8.0pt;line-height:105%;font-family:"Arial",sans-serif;color:black'>5<sup>th</sup> Floor, RHS Building, Mankool Road, Dubai. UAE.</span></div>
<div></div>
<div></div>
<div class="MsoNormal" style="line-height:105%">
<span style='font-size:8.0pt;line-height:105%;font-family:"Arial",sans-serif;color:black'><a href="http://www.apl.com/" rel="noreferrer"><span style="color:#0563C1">www.apl.com</span></a></span><span style="color:#1F497D"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormalCxSpMiddle" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:.25in;mso-add-space:auto;text-indent:.25in;line-height:105%">
<a href="https://twitter.com/aplshipping" rel="noreferrer"><span style='font-size:7.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#1F497D;text-decoration:none'><img width="19" height="19" style="width:.2in;height:.2in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE0Njc1NjIwOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.rc1gEWb7xw46bHPaMol-y11E69QF--cp0d2UrCGjVHs"></span></a><a href="https://www.facebook.com/APLShipping" rel="noreferrer"><span style='font-size:7.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#1F497D;text-decoration:none'><img width="19" height="19" style="width:.2in;height:.2in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE0Njc1NjIxMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.i_VkPMW0dz-CotVFiXGAlgoRQcTu1-M9wwgn8c1BzJU"></span></a><span style='font-size:7.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-language:FR'> </span><a href="https://www.linkedin.com/company/apl" rel="noreferrer"><span style='font-size:7.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#1F497D;text-decoration:none'><img width="19" height="19" style="width:.2in;height:.2in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE0Njc1NjIxMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.U9bVty5_kCFtwekcl66ClqWXIeLbM1cpACrB8tSc69I"></span></a><span style='font-size:7.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-language:FR'> </span><a href="https://www.youtube.com/user/NOLGroup" rel="noreferrer"><span style='font-size:7.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#1F497D;text-decoration:none'><img width="19" height="19" style="width:.2in;height:.2in" id="Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE0Njc1NjIxMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.N9fF4eLyFDE7Zx9Mtm3zCbR8S_D9yLpMeFdAZWYN7wY"></span></a><span style='font-size:7.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-language:FR'> </span><a href="https://www.instagram.com/aplshipping/" rel="noreferrer"><span style='font-family:"Arial",sans-serif;color:#1F497D;text-decoration:none'><img width="19" height="18" style="width:.2in;height:.1916in" id="Picture_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE0Njc1NjIxMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.N0TOtUplKePY-lb-GHbTybg6siHmW2b4hEijgvIifcI"></span></a><span style='font-size:7.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-language:FR'>
</span><a href="http://www.apl.com/wps/wcm/connect/cbd609ab-6c08-4c5c-9606-e97223aee119/4/qrcode.jpg?MOD=AJPERES&amp;CACHEID=ROOTWORKSPACE-cbd609ab-6c08-4c5c-9606-e97223aee119/4-mbM56Ph" rel="noreferrer"><span style="color:#1F497D;text-decoration:none"><img width="18" height="18" style="width:.1916in;height:.1916in" id="Picture_x0020_7" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE0Njc1NjIxNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.llDgCBXm9Br5FjwUWEGf7nmp7IH5RwvLNzvFcpwd5i8"></span></a><span style='font-size:7.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-language:FR'></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal" style="line-height:105%"><span style="color:#1F497D"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal" style="line-height:105%"><span style='font-size:8.0pt;line-height:105%;font-family:"Arial",sans-serif;color:black'></span></div>
<div> </div>
<div></div>
</td>
</tr>
</tbody>
</table>
<div class="MsoNormal">
<span lang="EN-US" style="color:#1F497D"><img width="194" height="5" style="width:2.025in;height:.05in" id="Picture_x0020_8" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE0Njc1NjIxNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.l5apo9Hyn42L5FbpdY-oLyu0Ob7H6UzZF0UK0C4eML0"></span><span lang="EN-US" style="color:#1F497D"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><img width="69" height="25" style="width:.7166in;height:.2583in" id="Picture_x0020_9" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE0Njc1NjIxNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.xv8uucnTzYl8qlUOCdjBgGYpRGNztgNVlkneuiKBJLI"></span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-SG" style="color:#1F497D"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-SG" style="color:#1F497D"><img width="520" height="170" style="width:5.4166in;height:1.775in" id="Picture_x0020_10" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE0Njc1NjIxNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.XcLdXt-b4I29rrwHTTk2rskfA9MJ5j7XkxWKhEmJ99c"></span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal"><b><span lang="EN-US"></span></b></div>
</div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From:<span lang="EN-US"> Centrepoint &lt;[email-masked]&gt;
<br>
<b>Sent:</b> Friday, September 11, 2020 3:28 PM<br>
<b>To:</b> KHAN Nida &lt;[email-masked]&gt;<br>
<b>Subject:</b> Recall: Case Resolved</span>
</div>
<div></div>
<div></div>

<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div style="border:solid #9C6500 1.0pt;padding:2.0pt 2.0pt 2.0pt 2.0pt">
<div class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C"><span style="font-size:10.0pt;color:black">CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the
 content is safe.</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div>
<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Dear Customer,</span></div>
<div></div>
<div></div>
<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>This email concerns your Customer Service case # 1466273</span></div>
<div></div>
<div></div>
<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for
 us to help us resolve your query.</span></div>
<div></div>
<div></div>
<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</span></div>
<div></div>
<div></div>
<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Looking forward to your response.</span></div>
<div></div>
<div></div>
<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span></div>
<div> </div>
<div></div>
<div dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>عميلنا العزيز,<br>
<br>
تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 1466273<br>
<br>
نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
<br>
نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
<br>
نتطلع الى ردكم.</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
</div>
<div></div>
<div></div>
<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><span class="msoDel"><span>-</span></span>——<span lang="AR-SA" dir="RTL"></span></span></div>
<div></div>
<div></div>
<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Shivani Rani :
</span></div>
<div></div>
<div></div>
<div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi K​han,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for contacting us.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We would be happy to help you. However for us to check and investigate, we would request you to please elaborate your query.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We look forward to hearing from you.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please note that this case will be automatically closed if we don't hear from you within 24 hours.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Your friends,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The Support Team</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>
<br>
<br>
</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span></div>
<div> </div>
<div></div>
</div>
</div>
</div>
<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>1466273:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
</span>
</div>
<div></div>
<div></div>
</div>
</div>

</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1466273