Subject: New Reply Received - Extra amount deducted from bank account
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 12 Sep 2020 15:20:34 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Extra amount deducted from bank account  Ticket comment <div dir="ltr"><div dir="ltr"><div dir="ltr">
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small">Dear Support Team,</div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small"><br></div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small">On 14 Aug 2020 I purchased two shoes for a total SR 100. Out of these two shoes, I returned one shoe on 20 August 2020 and received SR 50.</div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small"><br></div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small">On 15 Aug 2020 I purchased 3 items for a total SR 50. In the first attempt, Payment was deducted from my bank account but order was not generated, then I again purchased for the same 50 riyal and then purchase was done.</div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small"><br></div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small">In short on 15 Aug  2020, I paid 50 Riyal two times but purchased only one time.</div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small"><br></div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small">I have highlighted payment in bank account for your ease.</div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small"><br></div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small">You can call me at this number 0591 386 293</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, Sep 12, 2020 at 5:33 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 1455612</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr"><br></div>
<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 1455612<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Shivani Rani : </div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
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<div>Hi Muhammad,<br><br>Thank you for your response.<br><br>We sincerely apologies for the inconvenience caused to you.<br><br>We would like to inform you that as per our record we have only charged you soon of amount SAR 50. However, we would request you to please share your bank statement from 15 Aug, 2020 to till 11 Sep, 2020.</div>
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<div>We look forward to hearing from you.<br><br>Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br><br>Your friends,<br>The Support Team<br><br><br><br>
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<div><font style="background-color:rgb(255,255,255)" color="#000000">Regards,</font></div>
<div><font style="background-color:rgb(255,255,255)" color="#000000"><br></font></div>
<div><font style="background-color:rgb(255,255,255)" color="#000000"><em><b>Muhammad Ubaid</b></em></font></div>
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Attachments :
1. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043146717571'>6216165243 15 Aug 2020 SR 50.pdf</a><br />2. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043146717572'>6215874639 14 Aug 2020 SR 100.pdf</a><br />3. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043146717573'>Al Rajhi Bank Statement from 14 Aug to 11 Sep 2020.pdf</a><br />4. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043146717574'>6215874639 14 Aug 2020 SR 50 Refund.pdf</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1455612