Subject: New Reply Received - Delivery
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 11 Sep 2020 18:28:15 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Delivery  Ticket comment <div dir="auto">Actually I have ordered for the item: </div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE0NjU5MDg3MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ZNlsqdQ1SSL0P__qZvNevFS4gp1tFJWxT7pSnYZt9g0" style="max-width: 100%"></div> But I recived a wrong  Item and I will attach the item I have received:</div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE0NjU5MDg2NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.kN2id92BCMAhJS3yxv1Kvobxrxa9pVrZUUdwdBUIvgw" style="max-width: 100%"></div>
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<div dir="auto">I would like to cancel this order or replace the product with the item I have ordered. And my order number is  #9600177265. Otherwise I won’t happy with this order anymore</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 11 Sep 2020 at 8:20 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
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<br><br><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Shabil,</div>
<br><br><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<br><br><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<br><br><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Thank you for getting in touch with us.</div>
<br><br><div dir="ltr" style='box-sizing:border-box;word-break:break-word;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<br><br><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<br><br><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We sincerely apologise for the inconvenience caused to you.</div>
<br><br><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br style="box-sizing:border-box"></div>
<br><br><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>This<br><br> is really unfortunate that you had received a wrong item in your <br><br>purchase with us. We understand that you are sceptical about your future<br><br> purchases. </div>
<br><br><br><br><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br style="box-sizing:border-box"></div>
<br><br><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We would also request you to provide us some snapshots of the wrong item and the order number.</div>
<br><br><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br style="box-sizing:border-box"></div>
<br><br><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We look forward to hearing from you.</div>
<br><br><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br style="box-sizing:border-box"></div>
<br><br><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Please note that this case will be automatically closed if we don't hear from you within 24 hours.</div>
<br><br><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br style="box-sizing:border-box"></div>
<br><br><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Your friends,</div>
<br><br><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>The Support Team</div>
<br><br><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<br><br><br style="box-sizing:border-box"><br style="box-sizing:border-box"><br><br>
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<br><br><br><br><br><br>	<br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br>
</div></blockquote>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr">
<div dir="ltr" style="font-size:12.8px"><b><span style="font-size:x-small"><font>Thanks &amp; regards</font></span></b></div>
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<div style="font-size:12.8px"><font color="#000000"><span style="font-size:medium">SHABIL ABDULLA</span><br></font></div>
<div><font color="#444444">Business Development Manager</font></div>
<div>
<font color="#444444">Mobile : <a style="color:rgb(17,85,204)" target="_blank" rel="noreferrer">+971 55 2727014</a></font><b style="font-size:12.8px"><span style="font-size:x-small"><font color="#666666"><br></font></span></b>
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<div><font><span style="color:rgb(68,68,68)"><br></span></font></div>
<div><font><span style="color:rgb(68,68,68)"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE0NjU5MDg3NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.gkj_ixDCRunAL4Qhn2Qvb1SdwroVoQ1hJiYOd5H6Y9I" alt="Inline image 1" width="289" height="79" style="margin-right:0px"><br></span></font></div>
<div style="font-size:12.8px"><br></div>
<div><font color="#444444">Shop No.2<br>Eisa Obaid Humaid Building,</font></div>
<div><font color="#444444">Near Delhi Private School,</font></div>
<div><font color="#444444">Muwaileh, Maliha, Sharjah, UAE <br></font></div>
<div><font color="#444444"><span style="font-family:tahoma,sans-serif">T: +971 55 2727 014</span><font><br></font></font></div>
<div><font><font color="#444444">emai:<a href="mailto:[email-masked]" style="color:rgb(17,85,204)" target="_blank" rel="noreferrer">[email-masked]</a></font></font></div>
<div style="font-size:12.8px"><span style="color:rgb(68,68,68);font-family:tahoma,sans-serif;font-size:small">website:<a href="http://www.bellsecme.com/" style="color:rgb(17,85,204)" target="_blank" rel="noreferrer">www.bellsecme.com</a></span></div>
</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1472555