Subject: Ticket Assigned - Wrong order-need help-unsatisfied customer
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 11 Sep 2020 16:14:20 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Wrong order-need help-unsatisfied customer I collected my order number 6221918950 in which i ordered unicorn dress and instead got a t shirt... Due to closing time we couldn't even return it back... So came back home unhappy as its my daughter's birthday dress which is next week... I would make a request that i don't want a refund or exchange i just want the exact dress we ordered and paid for... We have been eyeing that dress since a long time as it was out of stock and soon as it was available we ordered it... So pls don't ruin my little girls birthday... Hope you consider this request.. As it would be really difficult to find a unicorn dress else where in such a short time ? ? 
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 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1472939