Subject: Ticket Assigned - Delivery
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 11 Sep 2020 10:06:50 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Delivery Hi.. Good Day! i'd like to raise a complaint regarding my order with Ref. No. 9601657906. this was place on order last 05th September 2020 payment mode is cash on delivery. September 7 we received a message that they will deliver with tracking no. FC0907000075. we waited all day but courier did not come and  exactly 11:26 PM we received a whats app from this no. 0507264696 asking if he can delivery the item. then an update came saying we missed the delivery. after this i contact your customer service and asked for assistance and they mention they will take action. Wednesday 09 september 2020 we received another message saying that order rejected by customer. again i contact customer service and they mention that delivery will be on thursday 10 September 2020 but the day was finished and no update or call was received. i'd like to relay the following points:
1. its my first time to encounter a delivery courier that will deliver an item at 11:26 PM. without contacting the recipient. its not convinient and unprofessional
2. the update for tracking via message are incorrect and non reliable.
3. I've been calling customer service for several times but no action was taken.
4. Giving false information, wasting our time wkkaiting for courier to arrive but did'nt.
i've been an avid customer of babyshop but this experience cause me frustration and anger towards unreliable information and no action taken. hoping this message would help me with regards to my order. https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1472726