Subject: New Reply Received - Order not confirmed but payment gone
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 10 Sep 2020 15:36:39 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Order not confirmed but payment gone  Ticket comment <div dir="auto">
<div>Hi, </div>
<div dir="auto"><br></div>
<div dir="auto">The mail which we used is <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>
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<div dir="auto">Ph.50535594.</div>
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<div dir="auto">Regards<br><br><div class="gmail_quote" dir="auto"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, Sep 10, 2020, 5:35 PM Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 1463662</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
<div dir="ltr"><br></div>
<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 1463662<br><br>لقد أرسلنا إليك عدة رسائل البريد الإلكتروني طالبين المزيد من المعلومات من حضرتك ، ومع ذلك لم نسمع منك. نحن نفترض أن مشكلتك قد تم حلها الآن ، وسوف نتعامل مع قضية الدعم هذه على أنها مغلقة.<br>إذا شعرت أن مشكلتك ما زالت معلقة ، فيرجى الرد على رسالة البريد الإلكتروني هذه ، وسنعيد فتح قضيتك.</div>
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<div dir="ltr">Shivani Rani : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">​</div>
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<div>Thank you for contacting us. </div>
<div dir="ltr">​<br>We sincerely apologies for the inconvenience caused to you.<br>
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<div><br style="box-sizing:border-box"></div>
<div dir="ltr">We would be happy to help you. However for us to check and investigate, we would need some more information. Please let us know your email address which you have used while placing your order.</div>

<div> </div>
<div style="box-sizing:border-box;word-break:break-word">We look forward to hearing from you.
<div><br style="box-sizing:border-box"></div>
<div>Please note that this case will be automatically closed if we don't hear from you within 24 hours.</div>
<div><br style="box-sizing:border-box"></div>
<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1463662