Subject: Ticket Assigned - Conversation with zofishan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 10 Sep 2020 10:08:48 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with zofishan zofishan                    Bot:  Hi again! Bot:  Please enter your name Customer:  zofishan Bot:  Hi Zofishan ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9602309552 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0568749799            01:51 PM, 10th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           01:56 PM, 10th Sep                   Shivani                    We would like to inform you that your order has already been shipped from our warehouse.           01:58 PM, 10th Sep                   Shivani                    Our courier partner will contact you to arrange a time for delivery.The order should be with you soon.           01:58 PM, 10th Sep                   Shivani                    Is there anything else I can help you with?            01:58 PM, 10th Sep                     zofishan                    Hi Shivani. Yes, I never opted for delivery at all, I chose click and collect           01:59 PM, 10th Sep                   Shivani                    As per record the order was placed as home delivery.           02:00 PM, 10th Sep                     zofishan                    But when I paid, the transaction showed me that +10 aed had been deducted from my account and the delivery process was initiated, even though the amount in my cart at checkout did not reflect the delivery amount           02:00 PM, 10th Sep                   Shivani                    We would like to inform you that your order has been placed successfully on 9 Sep, 2020 as a home delivery.           02:01 PM, 10th Sep                     zofishan                    The app was not giving me a click and collect option at all initially, it kept automatically going to delivery. After a lot of refreshes the click and collect got enabled and this happened even after that           02:02 PM, 10th Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           02:02 PM, 10th Sep                     zofishan                    So this cannot be fixed?           02:02 PM, 10th Sep                   Shivani                    We are sorry to inform you that we can change the delivery mode once it has already been placed.           02:03 PM, 10th Sep                   Shivani                    We apologize but we can not make any changes to any order once it has already been placed.           02:04 PM, 10th Sep                   Shivani                    Is there anything else I can help you with?            02:05 PM, 10th Sep                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           02:06 PM, 10th Sep                     zofishan                    Chat widget opened           02:06 PM, 10th Sep                     zofishan                    Yes. No there isn't anything else. Thanks.           02:07 PM, 10th Sep                   Shivani                    You're most welcome.           02:08 PM, 10th Sep                   Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           02:08 PM, 10th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1471434