Subject: Ticket Assigned - Conversation with umber
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 10 Sep 2020 10:04:03 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with umber umber                    Bot:  Hi again! Bot:  Please enter your name Customer:  umber Bot:  Hi Umber ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:35 PM, 10th Sep                     umber                    Hi           01:35 PM, 10th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           01:35 PM, 10th Sep                     umber                    Yes hi.i need to say that for a month i have asked a refund amd today i got a message of refund and not two items that were given           01:36 PM, 10th Sep                     umber                             01:37 PM, 10th Sep                     umber                    I sent u the order number           01:38 PM, 10th Sep                     umber                    I talked to ur representative yesterday           01:38 PM, 10th Sep                     umber                    2 items were to be refunded           01:39 PM, 10th Sep                     umber                    ?           01:39 PM, 10th Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           01:39 PM, 10th Sep                     umber                    Please check.im tired of requesting for a week now           01:40 PM, 10th Sep                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           01:41 PM, 10th Sep                     umber                    Please write it down properly that your aramex guy picked 2 items from my house. I returned 1 trolly bag and 1 lunch bag           01:41 PM, 10th Sep                     umber                    2 items           01:41 PM, 10th Sep                   Shivani                    Thank you for holding up            01:42 PM, 10th Sep                     umber                    Yes           01:42 PM, 10th Sep                   Shivani                    Kindly share the name of the item along with the item id which you have returned.           01:42 PM, 10th Sep                     umber                    Roco trolley bag and roco lunch case           01:43 PM, 10th Sep                     umber                    7696186721           01:46 PM, 10th Sep                     umber                    This is order number id given there           01:46 PM, 10th Sep                   Shivani                    Is this the item which you are referring? #161619274 - - Roco Printed Trolley Backpack with Pencil Pouch - 20 inches           01:46 PM, 10th Sep                     umber                    Please reply           01:46 PM, 10th Sep                     umber                    Yes           01:47 PM, 10th Sep                     umber                    Yes           01:47 PM, 10th Sep                     umber                    Im waiting           01:48 PM, 10th Sep                   Shivani                    Thank you for confirming us.           01:48 PM, 10th Sep                     umber                    Please help me out...more than a month now of requesting           01:49 PM, 10th Sep                   Shivani                    We would request you to please share the return slip which was given by the courier team at the time of collection of the items.           01:49 PM, 10th Sep                     umber                    They didnt give me slip           01:49 PM, 10th Sep                     umber                    I have courier guy number that he picked up           01:50 PM, 10th Sep                     umber                    U want that?           01:50 PM, 10th Sep                     umber                    I asked for receipt but he said he doesnt give. I sent the original box and receipt on it           01:51 PM, 10th Sep                   Shivani                    Do you have the tracking number under which you have returned the items.           01:51 PM, 10th Sep                     umber                    This is picture i took from his phone that he picked otems from me           01:53 PM, 10th Sep                     umber                             01:53 PM, 10th Sep                   Shivani                    Thank you for the details.           01:53 PM, 10th Sep                   Shivani                    We will forward your issue to our concern team. Once we will get any update we will get back to you.           01:53 PM, 10th Sep                     umber                    Chat widget opened           01:53 PM, 10th Sep                     umber                    Please tell me when           01:54 PM, 10th Sep                   Shivani                    We will get back to soon via email.           01:54 PM, 10th Sep                   Shivani                    We will try to resolve your issue on priority.           01:54 PM, 10th Sep                   Shivani                    Is there anything else I can help you with?            01:54 PM, 10th Sep                     umber                    Please resolve this           01:54 PM, 10th Sep                   Shivani                    We will resolve it as soon as possible.           01:56 PM, 10th Sep                   Shivani                    Is there anything else I can help you with?            01:56 PM, 10th Sep                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           01:58 PM, 10th Sep                     umber                    I asked for a receipt but he didnt give. For a proof i took his number and a picture from his phone           01:58 PM, 10th Sep                     umber                    Please deal with this           01:59 PM, 10th Sep                     umber                    I tried to talk to your representative too           01:59 PM, 10th Sep                   Shivani                    We will forward your issue to our concern team. Once we will get any update we will get back to you.           01:59 PM, 10th Sep                     umber                    And that would be within how much time?           02:00 PM, 10th Sep                     umber                    In 1 month i didnt get yet           02:00 PM, 10th Sep                   Shivani                    Please allow us 24-72 hours to work on this and get back to (email) on the same once we have update for you.           02:01 PM, 10th Sep                   Shivani                    Is there anything else I can help you with?            02:02 PM, 10th Sep                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           02:03 PM, 10th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1471410