Subject: Ticket Assigned - Conversation with mai
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 10 Sep 2020 10:00:20 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mai mai                    Customer:  It’s not resolved !!!! Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mai ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9601683223 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:46 PM, 10th Sep                     mai                    Need a Manager to call me now please !!!!           01:47 PM, 10th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           01:48 PM, 10th Sep                     mai                    ?????           01:48 PM, 10th Sep                     mai                    Why u marked my case as a resolved ?           01:48 PM, 10th Sep                     mai                    I need a manager to call me now please ?           01:49 PM, 10th Sep                     mai                    Let a manager contact me direct please           01:50 PM, 10th Sep                     mai                    0508948735           01:50 PM, 10th Sep                     mai                    Order number 9601683223           01:50 PM, 10th Sep                     mai                    Why not replying ?           01:51 PM, 10th Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           01:51 PM, 10th Sep                     mai                    Need a manager to call me now           01:52 PM, 10th Sep                     mai                    Need a manager to call me now           01:52 PM, 10th Sep                   Shivani                    We will forward your order issue to our team and our team will contact you to arrange the delivery of your order.           01:52 PM, 10th Sep                     mai                    Need a manager to call me now please           01:53 PM, 10th Sep                     mai                    Waiting reply           01:54 PM, 10th Sep                     mai                    Chat widget opened           01:55 PM, 10th Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           01:55 PM, 10th Sep                   Shivani                    This is surely not the experience we want our customers to have when they shop with us.           01:55 PM, 10th Sep                   Shivani                    Please be assured this will not repeat in future again.           01:55 PM, 10th Sep                   Shivani                    We will forward your order issue to our team and our team will contact you to arrange the delivery of your order.           01:57 PM, 10th Sep                   Shivani                    Is there anything else I can help you with?            01:57 PM, 10th Sep                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           01:59 PM, 10th Sep                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           02:00 PM, 10th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1471393