Subject: Ticket Assigned - Conversation with priyanka
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 10 Sep 2020 09:57:38 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with priyanka priyanka                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  priyanka Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Priyanka ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:31 PM, 10th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           01:31 PM, 10th Sep                     priyanka                    Hi           01:32 PM, 10th Sep                     priyanka                    i have made complaint regarding my online app           01:32 PM, 10th Sep                     priyanka                    There is no click and collect option under my account           01:32 PM, 10th Sep                     priyanka                    Both in app and website           01:33 PM, 10th Sep                     priyanka                    Also regarding 2 transactions amounts has been debited from my account but the order wasnt successful           01:33 PM, 10th Sep                     priyanka                    I need the amount to be returned back to my account           01:33 PM, 10th Sep                     priyanka                             01:34 PM, 10th Sep                     priyanka                             01:34 PM, 10th Sep                     priyanka                    These are the screenshots of the deduction           01:34 PM, 10th Sep                     priyanka                    Transaction reference from burgan bank           01:34 PM, 10th Sep                     priyanka                    9999448388           01:35 PM, 10th Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           01:36 PM, 10th Sep                   Shivani                    Is this your email address [email-masked]?           01:36 PM, 10th Sep                     priyanka                    Really i had a very bad experience !           01:36 PM, 10th Sep                     priyanka                    Yes correct, thats my email           01:36 PM, 10th Sep                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           01:37 PM, 10th Sep                     priyanka                    Sure           01:37 PM, 10th Sep                   Shivani                    Thank you for holding up            01:39 PM, 10th Sep                   Shivani                    We'd like to confirm you that order has not been placed successfully as the payment from your card used has been unsuccessful.           01:39 PM, 10th Sep                     priyanka                    But the amount has been debited           01:39 PM, 10th Sep                     priyanka                             01:39 PM, 10th Sep                     priyanka                             01:40 PM, 10th Sep                     priyanka                    These are the screenshots of the transactions           01:40 PM, 10th Sep                   Shivani                    Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           01:41 PM, 10th Sep                   Shivani                    If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           01:41 PM, 10th Sep                     priyanka                    I called the bank, they said the amount has been deducted and was successful. I should contact the centre point           01:42 PM, 10th Sep                     priyanka                    Even when i called ur customer service, they advised me to sent an email with these screenshots in order to forward to their finance dept           01:42 PM, 10th Sep                     priyanka                    I sent an email as well           01:43 PM, 10th Sep                     priyanka                    Why is it im getting different response from your support team itself           01:43 PM, 10th Sep                   Shivani                    We have checked and the order #8202030909 did not placed sucessfully.           01:45 PM, 10th Sep                   Shivani                    We would request you to please contact to your bank again and confirm.           01:45 PM, 10th Sep                     priyanka                    Yes the order wasnt successful. But the amount has been debited           01:45 PM, 10th Sep                     priyanka                    I contacted them just now while talking to you           01:46 PM, 10th Sep                     priyanka                    They gave me the reference no to pass it to you           01:46 PM, 10th Sep                     priyanka                    9999448388           01:46 PM, 10th Sep                   Shivani                    We would request you to please share your bank statement in PDF and also share the transaction number so that we can investigate.]           01:48 PM, 10th Sep                     priyanka                    I cant share my personal details of bank statement           01:48 PM, 10th Sep                     priyanka                    I gave all the screenshots and the payment reference details           01:49 PM, 10th Sep                     priyanka                    You may forward it to your finance dept for further investigation           01:49 PM, 10th Sep                   Shivani                    We are sorry to inform you that we can help you without bank statement and request you to please hide the information which you do not want to share.           01:50 PM, 10th Sep                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           01:52 PM, 10th Sep                     priyanka                    Yes           01:53 PM, 10th Sep                   Shivani                    We request you to please share your bank statement so that we can help you.           01:55 PM, 10th Sep                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           01:57 PM, 10th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1471383