Subject: Ticket Assigned - Conversation with mai
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 10 Sep 2020 09:43:33 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mai mai                    Bot:  Hi again! Bot:  Please enter your name Customer:  mai Bot:  Hi Mai ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  Yes Bot:  Happy to help. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mai ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0508948735            01:30 PM, 10th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           01:31 PM, 10th Sep                     mai                    Hi           01:31 PM, 10th Sep                     mai                    I have a complain about my delayed order please           01:32 PM, 10th Sep                   Shivani                    Kindly share your order number.           01:32 PM, 10th Sep                     mai                    And shortly i will make a complain with consumer protection           01:32 PM, 10th Sep                     mai                    It’s not logic           01:32 PM, 10th Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           01:33 PM, 10th Sep                     mai                    9601683223           01:33 PM, 10th Sep                     mai                    Bo sorry please.. i heard alot of sorry and no action           01:34 PM, 10th Sep                     mai                    I need to recieve my order today before 4 pm           01:34 PM, 10th Sep                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           01:34 PM, 10th Sep                     mai                    And kind of apologize a voucher with the order amount !!!           01:35 PM, 10th Sep                     mai                    Ok           01:35 PM, 10th Sep                   Shivani                    We would like to inform you that your order is out for delivery.           01:35 PM, 10th Sep                     mai                    But need a serious reply           01:35 PM, 10th Sep                     mai                    Because i will make a very big problem           01:35 PM, 10th Sep                     mai                    Very bad service           01:36 PM, 10th Sep                     mai                    I heard this 2 days ago and no body contact me or send me a message           01:36 PM, 10th Sep                   Shivani                    Kindly share your contact number and address, so that we can forward it our team.           01:37 PM, 10th Sep                     mai                    No tracking .. no messages.. no help           01:37 PM, 10th Sep                     mai                    Not good for Centerpoint team !!!!           01:37 PM, 10th Sep                     mai                    0508948735           01:37 PM, 10th Sep                     mai                    The view tower building.. airport street.. abu dhabi           01:38 PM, 10th Sep                     mai                    Last time to order from centerpoint application           01:38 PM, 10th Sep                     mai                    Very bad service           01:39 PM, 10th Sep                   Shivani                    Thank you for the details.           01:39 PM, 10th Sep                   Shivani                    We will forward your issue to our concern team. Once we will get any update we will get back to you.           01:39 PM, 10th Sep                     mai                    So need to contact the courier           01:39 PM, 10th Sep                     mai                    Am not available after 4:30           01:40 PM, 10th Sep                     mai                    No time for another delay !!           01:40 PM, 10th Sep                     mai                    When i ll recieve my order ?           01:41 PM, 10th Sep                   Shivani                    We will try to resolve your issue on priority.           01:41 PM, 10th Sep                   Shivani                    Please allow us some time.           01:41 PM, 10th Sep                   Shivani                    Is there anything else I can help you with?            01:41 PM, 10th Sep                     mai                    Hope so !!!           01:42 PM, 10th Sep                     mai                    Need to contact the courier           01:42 PM, 10th Sep                   Shivani                    We will get back to you soon once receive any response from our team.           01:43 PM, 10th Sep                   Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           01:43 PM, 10th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1471347