Subject: Ticket Assigned - Conversation with ruqayah ebrahim
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 10 Sep 2020 09:33:12 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ruqayah ebrahim ruqayah ebrahim                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ruqayah ebrahim Bot:  Hi Ruqayah Ebrahim ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8202328133 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96598898200            01:18 PM, 10th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           01:19 PM, 10th Sep                     ruqayah ebrahim                    Hi shivani .. i ordered online and i received the order incomplete  .. Two of the pajamas  sets I received only pants without shirt and the other set I received a shirt without pant           01:20 PM, 10th Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           01:21 PM, 10th Sep                     ruqayah ebrahim                    I went to the store and didn’t even fix it they returned the package to me saying that someone will contact you in two days and no one did .. its been more than two days           01:21 PM, 10th Sep                   Shivani                    Kindly share the order number and name of the item which is missing.           01:21 PM, 10th Sep                     ruqayah ebrahim                    8201127400           01:21 PM, 10th Sep                     ruqayah ebrahim                    SPLASH Printed Round Neck T-shirt and Full Length Pyjama Se           01:22 PM, 10th Sep                     ruqayah ebrahim                    SPLASH Minnie Mouse Printed Shirt and Full Length Tape Detail Pyjama Set           01:22 PM, 10th Sep                     ruqayah ebrahim                    SPLASH Sleeveless Schiffli Top and 3/4 Pyjama Set Color: White Size: 16 Quantity: 1           01:23 PM, 10th Sep                   Shivani                    Thank you for your response.           01:23 PM, 10th Sep                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           01:23 PM, 10th Sep                     ruqayah ebrahim                    Ok           01:23 PM, 10th Sep                   Shivani                    Thank you for holding up            01:25 PM, 10th Sep                   Shivani                    We would request you to please share your complete address and contact number.           01:25 PM, 10th Sep                   Shivani                    So that we can arrange the collection of the items.           01:25 PM, 10th Sep                     ruqayah ebrahim                    Funaitees block 8 street 818 house 34 floor 2 apt 2           01:25 PM, 10th Sep                     ruqayah ebrahim                    +96598898200           01:25 PM, 10th Sep                   Shivani                    Thank you for your response.           01:26 PM, 10th Sep                     ruqayah ebrahim                    Are you gonna bring the missing item ?           01:26 PM, 10th Sep                   Shivani                    We will forward your issue to our concern team. Once we will get any update we will get back to you.           01:27 PM, 10th Sep                   Shivani                    We will arrange the collection of these items and we request you t o please place a new order again with us.           01:27 PM, 10th Sep                     ruqayah ebrahim                    How can i order again and i already paid for that .. are you gonna give me a voucher ?           01:28 PM, 10th Sep                   Shivani                    Once the items returned back to warehouse, we will process refund for that.           01:28 PM, 10th Sep                   Shivani                    Is there anything else I can help you with?            01:29 PM, 10th Sep                     ruqayah ebrahim                    Ok one more thing shivani .. i ordered yesterday online and this morning i received an update saying it was shipped then again after two hours back to the carrier facility.. can you check on that ?           01:29 PM, 10th Sep                     ruqayah ebrahim                    8202328133           01:29 PM, 10th Sep                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           01:30 PM, 10th Sep                     ruqayah ebrahim                    Ok           01:30 PM, 10th Sep                   Shivani                    Thank you for holding up            01:31 PM, 10th Sep                   Shivani                    We would like to inform you that your order has already been shipped from our warehouse.           01:32 PM, 10th Sep                   Shivani                    Our courier partner will contact you to arrange a time for delivery.The order should be with you soon.           01:32 PM, 10th Sep                     ruqayah ebrahim                    Ok thank you very much shivani           01:32 PM, 10th Sep                     ruqayah ebrahim                    Have a good day and stay safe           01:32 PM, 10th Sep                   Shivani                    You're most welcome.           01:32 PM, 10th Sep                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           01:33 PM, 10th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1471315