Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 10 Sep 2020 09:03:37 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096555788852            12:48 PM, 10th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           12:48 PM, 10th Sep                     hello                             12:49 PM, 10th Sep                     hello                    Hello shivani i tried purchasing through centerpoint app but the transaction failed and i was debited the above amount and it has still not retured           12:50 PM, 10th Sep                     hello                    This transaction was on 7.sept           12:50 PM, 10th Sep                     hello                             12:50 PM, 10th Sep                     hello                    This is the bank transaction number as well           12:50 PM, 10th Sep                   Shivani                    Kindly share your email address.           12:50 PM, 10th Sep                     hello                    [email-masked]           12:51 PM, 10th Sep                   Shivani                    Thank you for your response.           12:51 PM, 10th Sep                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           12:51 PM, 10th Sep                     hello                    Alright           12:52 PM, 10th Sep                   Shivani                    We'd like to confirm you that order has not been placed successfully as the payment from your card used has been unsuccessful.           12:55 PM, 10th Sep                     hello                    I would like to confirm that i have been debited the amount and has not yet returned from centrepoint side           12:56 PM, 10th Sep                     hello                    I called my bank and confirmed the transaction has taken place           12:57 PM, 10th Sep                   Shivani                    Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           12:57 PM, 10th Sep                     hello                    025144017042           12:57 PM, 10th Sep                     hello                    This is the transaction number given to me by my bank confirming the transaction           12:57 PM, 10th Sep                     hello                    It has been 72 hours since the transaction if what you stted is true the amount should have been refunded yesterday           12:59 PM, 10th Sep                   Shivani                    We have checked and as per our record, we have not charged any amount from your account.           12:59 PM, 10th Sep                   Shivani                    We would request you to please again contact to you bank and confirm the same.           12:59 PM, 10th Sep                     hello                    I will call my bank right now and confirm that and i will get back to you soon           01:00 PM, 10th Sep                     hello                    Ok           01:00 PM, 10th Sep                   Shivani                    Is there anything else I can help you with?            01:01 PM, 10th Sep                   Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           01:03 PM, 10th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1471247