Subject: Ticket Assigned - Conversation with aruane
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 10 Sep 2020 08:48:48 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with aruane aruane                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  aruane Bot:  Hi Aruane ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0525913048            12:41 PM, 10th Sep                     aruane                    Ok thanx           12:41 PM, 10th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           12:42 PM, 10th Sep                     aruane                    I want tornou a product but I cannot wait for the delivery as o need it for today           12:42 PM, 10th Sep                     aruane                    Is it possible to know wich store has it so my husband will go buy it for me ?           12:43 PM, 10th Sep                   Shivani                    We would like to inform you that the order usually delivered within 2 - 3 working days.           12:43 PM, 10th Sep                     aruane                    I want to buy this           12:43 PM, 10th Sep                     aruane                             12:44 PM, 10th Sep                   Shivani                    We would like to inform you that store and online are two different platform and we do not have any information regarding the store stock.           12:44 PM, 10th Sep                   Shivani                    We request you to please visit any nearby store to check the product availability.           12:44 PM, 10th Sep                     aruane                    So if I call baby shop close to me maybe they can tell me if they have it ?           12:45 PM, 10th Sep                   Shivani                    Yes, you can contact the store team or directly visit there.           12:46 PM, 10th Sep                   Shivani                    Is there anything else I can help you with?            12:46 PM, 10th Sep                   Shivani                    Sorry I did not receive any response from you.

I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           12:48 PM, 10th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1471210