Subject: New Reply Received - Extra amount deducted from bank account
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 09 Sep 2020 13:17:52 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Extra amount deducted from bank account  Ticket comment <div dir="ltr">
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small">Dear Sir / Madam,</div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small"><br></div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small">I have contacted bank about refund of amount but bank is saying that we will refund when merchant will receive refund to bank. Please check your bank account you received 50 riyal extra on 15 august 2020. That is my amount. Please refund it.</div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small"><br></div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small">Please call me if you don't understand what my problem is.</div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small">0591386293</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">---------- Forwarded message ---------<br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: <strong class="gmail_sendername" dir="auto">Muhammad Ubaid</strong> <span dir="auto">&lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;</span><br>Date: Fri, Sep 4, 2020 at 8:45 PM<br>Subject: Extra amount deducted from bank account<br>To:  &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><br><br>
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<div style="font-family:tahoma,sans-serif;font-size:small">Dear support team,</div>
<div style="font-family:tahoma,sans-serif;font-size:small"><br></div>
<div style="font-family:tahoma,sans-serif;font-size:small">On 15-August-2020, I purchased online for 50 riyal, first time I made payment online, my bank account was debited but order was not generated. </div>
<div style="font-family:tahoma,sans-serif;font-size:small"><br></div>
<div style="font-family:tahoma,sans-serif;font-size:small">Then again I make new order and again 50 riyal was deducted again.</div>
<div style="font-family:tahoma,sans-serif;font-size:small"><br></div>
<div style="font-family:tahoma,sans-serif;font-size:small">Please let me know, how can I get refund.</div>
<div style="font-family:tahoma,sans-serif;font-size:small"><br></div>
<div style="font-family:tahoma,sans-serif;font-size:small">I have attached the bank statement that contains two times 50 riyal deduction.</div>
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<div><font style="BACKGROUND-COLOR:#ffffff" color="#000000">Regards,</font></div>
<div><font style="BACKGROUND-COLOR:#ffffff" color="#000000"><br></font></div>
<div><font style="BACKGROUND-COLOR:#ffffff" color="#000000"><em><b>Muhammad Ubaid</b></em></font></div>
<div><font style="BACKGROUND-COLOR:#ffffff" color="#000000"><b><span class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small">+966 591 386 293</span></b></font></div>
<div><font style="BACKGROUND-COLOR:#ffffff" color="#000000"><b><span class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><i></i></span><br></b></font></div>
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<br><div><br></div>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr">
<div><font style="BACKGROUND-COLOR:#ffffff" color="#000000">Regards,</font></div>
<div><font style="BACKGROUND-COLOR:#ffffff" color="#000000"><br></font></div>
<div><font style="BACKGROUND-COLOR:#ffffff" color="#000000"><em><b>Muhammad Ubaid</b></em></font></div>
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Attachments :
1. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043145627517'>88887001686720200815_6216165243_1597495111214.pdf</a><br />2. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043145627519'>accountStmtReport (2).pdf</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1455612