Subject: New Reply Received - Return Order
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 09 Sep 2020 12:47:41 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Return Order  Ticket comment <div dir="ltr">Hi,<div><br></div>
<div>I just handed over my return items today and no acknowledgement receipt is given to me. As per the man who collected the items, I will receive a sms as proof that they have collected the items.</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div>On Mon, Sep 7, 2020 at 2:16 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Rosenda,</div>
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<div dir="ltr">Thank you for getting in touch with us.<br> <br>With reference to order no #9601549395<br><br>We sincerely apologise for the inconvenience caused to you.<br><br>We would like to inform you can return your purchases through the below two channels:<br><br>1. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br><br>2.You can now drop off your return to any (Max) store. Here’s what you need to do.<br><br>· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Max) store.<br><br>· Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br><br>· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.<br><br>Please note: As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products. </div>
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<div dir="ltr">Also, there will be no charges for return if you opt as a courier team to collect it and no return slip needed to return the item.<br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1460217