Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 09 Sep 2020 12:32:50 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="ltr">
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<div style="direction: ltr">l attached the photos of the wrong sneakers i had received. hope to return it soon .<img id="id-9A28BCFE-2B3F-4FC9-8596-6D7984B12CFD" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE0NTYwMzc0NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.mXkfex3iHxDDlFvMy-w0klkKxYcdKNnpE03VTl3vJrA" alt="Image.jpeg" style="max-width: 100%">
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, September 8, 2020 2:32 PM<br>
<b>To:</b> [email-masked]<br>
<b>Subject:</b> Re: [#1463130] - Returns
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<div dir="ltr">Hi Ayazaky,</div>
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<div>Thank you for getting in touch with us.</div>
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With reference to order no #6220907304
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<div>We sincerely apologise for the inconvenience caused to you.</div>
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<div>This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases. </div>
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<div>We would also request you to provide us some snapshots of the wrong item you received.</div>
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<div>We look forward to hearing from you.</div>
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<div>Please note that this case will be automatically closed if we don't hear from you within 24 hours.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1463130