Subject: New Reply Received - Re: RETURN REQUEST
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 08 Sep 2020 16:31:26 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Re: RETURN REQUEST  Ticket comment <div class="ydp84c34a0fyahoo-style-wrap" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">
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        <div>Good day!</div>
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<div>I would like to follow up regarding my return request.</div>
<div>As you mentioned in your email before your courier team will get in touch with me for the collection of item. Its been 5 days but I didnt received any call from your team. Hoping for your immediate response regarding this matter. </div>
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<div>Thank you, </div>
<div>Abbie Jean Esurena</div>
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<div>On Thursday, 3 September 2020, 02:08:27 pm GMT+3, Centrepoint &lt;[email-masked]&gt; wrote:
                
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<div dir="ltr">Hi Abbie,</div>
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<div dir="ltr">Thank you for getting in touch with us.<br> <br>With reference to order no #6220371094<br><br>We sincerely apologise for the inconvenience caused to you.<br><br>This is really unfortunate that you had received a damaged item in your purchase with us. We understand that you are skeptical about your future purchases. <br><br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your products in good shape for your future purchases.</div>
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<div dir="ltr">We can see that you have already created a return request for the item on 31 Aug, 2020 and our courier team will contact you in 2-5 working days for the collection.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team<br>
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        </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1451431