Subject: New Reply Received - Error in merchandise
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 08 Sep 2020 14:15:45 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Error in merchandise  Ticket comment <div><br></div>
<img class="ymail-preserve-class inline-image-guid-07BCBB7F-D771-4561-9A82-C0F9A3FDCAA0 rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE0NTIxMTU3NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.oP68AbOnNkYDOBLlxWA26v1L1TkQDgI1aKAjUV5rnWM" alt="صورة داخلية" style="width: 100%"><div><br></div>
<img class="ymail-preserve-class inline-image-guid-F7DA7B67-2F7C-493D-B4BE-B79FEE86256F rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE0NTIxMTU3OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Jv48Bd1DidjYBbzEDd4I7xelHBI7XXK8PHR8qA7-6q8" alt="صورة داخلية" style="width: 100%"><div><br></div>
<span id="yahoo-rte-cursor-span"></span><br><br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">مُرسل من بريد Yahoo لجهاز iPhone</a><br><br><div class="yahoo-quoted-begin" style="font-size: 15px; color: #715FFA; padding-top: 15px; margin-top: 0">بتاريخ الثلاثاء, سبتمبر 8, 2020, 5:29 م، Centrepoint &lt;[email-masked]&gt; كتب:</div>
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<div id="yiv6510351493"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
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<div dir="ltr">Hi Noura,</div>
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<div>Thank you for getting in touch with us.</div>
<div><div dir="ltr" style=""><div><div dir="ltr"> <br style="">With reference to order no #9601560099<div><br></div>
<div>We sincerely apologise for the inconvenience caused to you.</div>
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<div dir="ltr">This
 is really unfortunate that you had received a wrong item in your 
purchase with us. We understand that you are sceptical about your future
 purchases.
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<div>We would also request you to provide us some snapshots of the wrong item you received.</div>
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<div>We look forward to hearing from you.</div>
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<div>Please note that this case will be automatically closed if we don't hear from you within 24 hours.</div>
<div><br style=""></div>
<div>Your friends,</div>
<div>The Support Team</div>
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  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1462979