Subject: Ticket Assigned - Conversation with hi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 08 Sep 2020 08:32:59 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  /startOver Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Sorry we couldn't resolve your query at this time. Please visit our Help Centre for all the latest information. Customer:  Hi i am Reetu Shah Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9601715220 Bot:   Your order status is  :    If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0558078101            12:17 PM, 08th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           12:17 PM, 08th Sep                     hi                    hi           12:17 PM, 08th Sep                     hi                    My order 9601715220           12:17 PM, 08th Sep                     hi                    Received now but some 8tem.is missing           12:18 PM, 08th Sep                     hi                    Item missing           12:18 PM, 08th Sep                     hi                    ??           12:18 PM, 08th Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           12:18 PM, 08th Sep                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           12:19 PM, 08th Sep                     hi                    Ok           12:19 PM, 08th Sep                   Shivani                    Thank you for holding up            12:20 PM, 08th Sep                     hi                    Tell me           12:20 PM, 08th Sep                   Shivani                    We would request you to please share the name of the item which is missing.           12:20 PM, 08th Sep                     hi                    Chat widget opened           12:21 PM, 08th Sep                     hi                             12:21 PM, 08th Sep                     hi                    This is the missing item           12:22 PM, 08th Sep                     hi                    Carpisa colourblock trifold wallet with press button closure. Colour is Black           12:23 PM, 08th Sep                   Shivani                    We would like to inform you that during quality check we found out that 1 item was not in a good condition to be sold and it was the last of its stock hence we took it out of your order.           12:23 PM, 08th Sep                     hi                    No that is the other one           12:24 PM, 08th Sep                     hi                    What you are talking about is the Pimk wallet           12:24 PM, 08th Sep                     hi                    For which i have received refund process information.           12:24 PM, 08th Sep                   Shivani                    We would like to inform you that we have not shipped this item in your order.           12:25 PM, 08th Sep                     hi                    Why           12:25 PM, 08th Sep                     hi                    Then what about my money           12:25 PM, 08th Sep                   Shivani                    We will not be happy either if you receive bad items in your order, this is the reason why the item was not shipped.           12:25 PM, 08th Sep                     hi                    Hello listen i think you did not understand my issue           12:25 PM, 08th Sep                   Shivani                    We will forward your refund issue to our concern team. Once we will get any update we will get back to you.           12:26 PM, 08th Sep                     hi                    I had ordered 2 wallets out of which one is cancelled from your end and refund process done. But the second wallet for black color i have not received in my delivery and also no refund information about it           12:27 PM, 08th Sep                     hi                    Hello           12:28 PM, 08th Sep                     hi                    ??           12:28 PM, 08th Sep                   Shivani                    We will process the refund for the item as soon as possible as this item also not shipped in your order.           12:28 PM, 08th Sep                     hi                    Then when will u process refund??? How will i come to know           12:28 PM, 08th Sep                     hi                    Chat widget opened           12:29 PM, 08th Sep                   Shivani                    Once we will process refund for the item we will get back to you via email.           12:29 PM, 08th Sep                     hi                    How much time it will take           12:29 PM, 08th Sep                     hi                    ??           12:30 PM, 08th Sep                   Shivani                    We will try to resolve your issue as soon as possible.           12:30 PM, 08th Sep                   Shivani                    Please allow us some time to resolve your issue.           12:31 PM, 08th Sep                     hi                    Ok           12:31 PM, 08th Sep                   Shivani                    Is there anything else I can help you with?            12:31 PM, 08th Sep                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           12:32 PM, 08th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1465706