Subject: Ticket Assigned - Conversation with taha omar
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 08 Sep 2020 08:21:53 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with taha omar taha omar                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  taha omar Bot:  Hi Taha Omar ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0570693752            11:56 AM, 08th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           11:57 AM, 08th Sep                     taha omar                    I returned my order 16/8 . I haven’t received my money yet           11:59 AM, 08th Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           12:01 PM, 08th Sep                   Shivani                    Kindly share your order number.           12:01 PM, 08th Sep                     taha omar                    6216730152           12:02 PM, 08th Sep                   Shivani                    Thank you for the details.           12:04 PM, 08th Sep                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           12:04 PM, 08th Sep                     taha omar                    Ok no problem           12:05 PM, 08th Sep                   Shivani                    Thank you for holding up            12:07 PM, 08th Sep                   Shivani                    We would request you to please share the return slip and name of the items which you have returned to the courier team.           12:08 PM, 08th Sep                     taha omar                    Aramex           12:09 PM, 08th Sep                     taha omar                    Chat widget opened           12:11 PM, 08th Sep                     taha omar                    /startOver           12:11 PM, 08th Sep                     taha omar                    الو           12:11 PM, 08th Sep                   Shivani                    Kindly share the return slip which courier team gave you at the time of collection of the item.           12:11 PM, 08th Sep                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           12:12 PM, 08th Sep                     taha omar                    I don’t have it           12:15 PM, 08th Sep                   Shivani                    Kindly share the name of the items which you have returned.           12:16 PM, 08th Sep                     taha omar                             12:17 PM, 08th Sep                   Shivani                    Thank you for confirming us.           12:17 PM, 08th Sep                   Shivani                    We will forward your issue to our concern team and get back to you via email.           12:18 PM, 08th Sep                     taha omar                    How much time it will take?!           12:19 PM, 08th Sep                   Shivani                    We will try to resolve your issue on priority.           12:19 PM, 08th Sep                     taha omar                    Thank you           12:19 PM, 08th Sep                   Shivani                    You're most welcome.           12:21 PM, 08th Sep                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           12:21 PM, 08th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1465653