Subject: Ticket Assigned - Conversation with my name is haya
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 08 Sep 2020 08:18:45 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with my name is haya my name is haya                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  my name is haya Bot:  Hi My Name Is Haya ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  /startOver Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096590096008            12:06 PM, 08th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           12:07 PM, 08th Sep                     my name is haya                    Hi , today morning i was ordering from the app, I paid the price then the app showed there was an error completing my order           12:08 PM, 08th Sep                     my name is haya                    You took the money without completing my order           12:08 PM, 08th Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           12:08 PM, 08th Sep                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           12:08 PM, 08th Sep                     my name is haya                    Chat widget opened           12:09 PM, 08th Sep                     my name is haya                    Ok           12:09 PM, 08th Sep                   Shivani                    Thank you for holding up            12:09 PM, 08th Sep                   Shivani                    We'd like to confirm you that order has not been placed successfully as the payment from your card used has been unsuccessful.           12:09 PM, 08th Sep                     my name is haya                             12:09 PM, 08th Sep                     my name is haya                    This is a message from the bank           12:10 PM, 08th Sep                   Shivani                    Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           12:11 PM, 08th Sep                     my name is haya                    I sent you a screenshot from my bank account           12:11 PM, 08th Sep                   Shivani                    If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           12:11 PM, 08th Sep                     my name is haya                    I will contact it now and tell them about what you inform me           12:12 PM, 08th Sep                     my name is haya                    Last question, why is the customer care phone number is not working 1800871           12:13 PM, 08th Sep                   Shivani                    We are sorry but may be because of busy line, you are not able to connect with our Customer Support Team.           12:15 PM, 08th Sep                   Shivani                    Is there anything else I can help you with?            12:16 PM, 08th Sep                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           12:17 PM, 08th Sep                   Shivani                    Sorry I did not receive any response from you.

I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           12:18 PM, 08th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1465641