Subject: Ticket Assigned - Conversation with diana
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 08 Sep 2020 08:16:54 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with diana diana                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  diana Bot:  Hi Diana ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9601620244 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0554781887            12:00 PM, 08th Sep                     diana                    Ok           12:01 PM, 08th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           12:01 PM, 08th Sep                     diana                    Hi           12:01 PM, 08th Sep                     diana                    I need to. Know. Please if my shukran card is linked to. My account as i am not able. To see it           12:01 PM, 08th Sep                     diana                    Card nb 1800 0002 1932 6635           12:02 PM, 08th Sep                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           12:02 PM, 08th Sep                   Shivani                    We would like to inform you that your Shukran card is not linked with your account.           12:04 PM, 08th Sep                   Shivani                    To link your Shukran card, please follow the below steps:
 
1- Log in your account.
2- Go to My account > Shukran > Link your account here.
3- Follow the provided steps on the webpage           12:04 PM, 08th Sep                   Shivani                    Is there anything else I can help you with?            12:04 PM, 08th Sep                     diana                    Yes           12:05 PM, 08th Sep                     diana                    I couldnt link it           12:05 PM, 08th Sep                     diana                    What will. Happen with the previous orders it will not be added to the card?           12:05 PM, 08th Sep                   Shivani                    We are giving you 5 days from the order date to link your account. Once you link your account within the 5 days of purchase, your points will be automatically credited into your Shukran account. You can only earn the points on your last purchase.           12:06 PM, 08th Sep                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           12:08 PM, 08th Sep                     diana                    Yes           12:08 PM, 08th Sep                     diana                    I told you that i am not able. To. Link. The card           12:09 PM, 08th Sep                     diana                    And if the previous orders can be added from you aide           12:09 PM, 08th Sep                     diana                    Side           12:09 PM, 08th Sep                     diana                    Hello           12:11 PM, 08th Sep                     diana                    You still here?           12:12 PM, 08th Sep                   Shivani                    We would request you to please try clearing the cache and cookies of your app and browser and then try to link your card.           12:12 PM, 08th Sep                   Shivani                    If you still face any issue please contact the Shukran support team on 800–SHUKRAN (800–7485726), or email at [email-masked] to update your card information.           12:13 PM, 08th Sep                   Shivani                    Is there anything else I can help you with?            12:13 PM, 08th Sep                     diana                    Chat widget opened           12:14 PM, 08th Sep                     diana                    Thank you           12:14 PM, 08th Sep                   Shivani                    You're most welcome.           12:15 PM, 08th Sep                   Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           12:16 PM, 08th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1465634