Subject: Ticket Assigned - Conversation with an an taja
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 08 Sep 2020 08:10:19 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with an an taja an an taja                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  an an taja Bot:  Hi An An Taja ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6221249552 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0549589038            11:56 AM, 08th Sep                     an an taja                    thank u           11:56 AM, 08th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           11:58 AM, 08th Sep                   Shivani                    We would like to inform you that our team contacted you on #554958903 but did not receive any response.           12:00 PM, 08th Sep                   Shivani                    Now they have returned the order back to warehouse.           12:00 PM, 08th Sep                   Shivani                    Kindly place a new order again with us.           12:00 PM, 08th Sep                   Shivani                    Is there anything else I can help you with?            12:00 PM, 08th Sep                     an an taja                    i have an order, but i didnt yet receive,,when i check my order history i found out that the item i ordered is having a returned request but i didnt request to return the said item           12:01 PM, 08th Sep                   Shivani                    We would like to inform you that our team contacted you on #554958903 but did not receive any response.           12:01 PM, 08th Sep                     an an taja                    mu number is 0549589038           12:01 PM, 08th Sep                   Shivani                    In your order history we have contact number #554958903           12:02 PM, 08th Sep                     an an taja                    no one contacted me           12:02 PM, 08th Sep                     an an taja                    u stated the wrong number           12:02 PM, 08th Sep                     an an taja                    thats why they cant contact me           12:03 PM, 08th Sep                   Shivani                    We are sorry for that, we request you to please place a new order again with us.           12:04 PM, 08th Sep                     an an taja                    then refund my money into my account           12:05 PM, 08th Sep                   Shivani                    We will forward your refund issue to our team and will process the refund soon.           12:07 PM, 08th Sep                   Shivani                    We will get back to you via email.           12:07 PM, 08th Sep                   Shivani                    Is there anything else I can help you with?            12:07 PM, 08th Sep                   Shivani                    Sorry I did not receive any response from you.

I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           12:10 PM, 08th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1465613