Subject: Email was not delivered to [email-masked]
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 07 Sep 2020 07:45:18 +0000

Hi Shivani Rani,  
  The following message composed by you on ticket 1404523 failed to reach the recipient [email-masked]. 
  Reason: "Message bounced - Temporary error.  "
  Message content:  Hi Team,  Problem Statement: Amount deduction issue Order Date : Aug 19, 2020 Order ID: 8398264766 Assistance Required: Need urgent refund  Issue Description: The customer tried to placed an order which was on validation cancelled. However, customer reported that the amount has been deducted from his bank account, but we can not see any transaction on the payment section.  He also shared the bank statement which states that the amount has been deducted of amount KWD 5 on 19 Aug, 2020.  Kindly check and process the refund.  Thank you for your help!  Regards, Shivani