Subject: Ticket Assigned - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 07 Sep 2020 05:35:20 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Returns Order Tracking Number :  6202466961
AWB:  S001649306035

Hello, i already ordered a shoes from centerpoint app online, and payed by credit card. 
This was from more then 2 months. 
One time the driver asked me for location, i sent it but then he didnt reply / answer any call. he didnt come also. After 2 weeks, i called the center to check what happened to my order, they told me it was canceled and you will get your money back within 14 days... till date i didnt receive anything. each time i call they tell me will check it and contact you back. 
No one called. 
Really it is a shame that you deal with your customers this way. 
Need a clear answer please https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1456627