Subject: Ticket Assigned - Conversation with carolyn
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 06 Sep 2020 14:09:22 +0000 (UTC)

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with carolyn carolyn                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  carolyn Bot:  Hi Carolyn ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8201809889 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96596961411            06:00 PM, 06th Sep                     carolyn                    Thank u           06:00 PM, 06th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           06:01 PM, 06th Sep                   Shivani                    We'd like to confirm you that order has not been placed successfully as the payment from your card used has been unsuccessful.           06:05 PM, 06th Sep                   Shivani                    Do place a new order again with us so we will be able to confirm & deliver it you.           06:07 PM, 06th Sep                   Shivani                    Is there anything else I can help you with?            06:07 PM, 06th Sep                   Shivani                    Sorry I did not receive any response from you.

I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           06:09 PM, 06th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1460547