Subject: urgent
From: Apoorv Joshi <[email-masked]>
To: Shivani Rani <[email-masked]>
Date: Fri, 4 Sep 2020 07:07:14 -0700 (MST)

Check this ticket: 1290573 

Send me escalation of this via zimbra propely. Why are you asking customer to go to store after taking all the details? 

Regards, 
Apoorv