Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 03 Sep 2020 14:34:33 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">I have replied u yesterday asking about the details you are asking for? How come u said case is closed. Its not. Nothing as been resolved.. </div>
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<div dir="auto">How bad customer service agent you are!! Arent you checking mails. You are really surprising me. Kindly get back to me. You can call me if you want... 0551752494</div>
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<div dir="auto">Thanks &amp; Regards</div>
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<div>On Thu, 3 Sep 2020 at 6:30 PM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<br><br>	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 1436310</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div dir="ltr">Shivani Rani : </div>
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<br><br><div>Hi Somasri,<br><br><br><br>
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<br><br><div>Thank you for getting in touch with us.</div>
<br><br><div><div dir="ltr" style="box-sizing:border-box;word-break:break-word"><div><div dir="ltr"> <br style="box-sizing:border-box">With reference to order no #9799750003<div><br></div>
<br><br><div>We sincerely apologise for the inconvenience caused to you.</div>
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<br><br><div dir="ltr">This<br><br> is really unfortunate that you had received a wrong color item in your <br><br>purchase with us. We understand that you are sceptical about your future<br><br> purchases. </div>
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<br><br><div dir="ltr">Please<br><br> be assured as we have forwarded this issue to our concerned team and <br><br>they are going to make sure you get correct your products for your <br><br>future purchases.</div>
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<br><br><div dir="ltr">We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you and return the product to us. <br><br>You can return your purchases through the below two channels:<br><br>1. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br><br>2. You can now drop off your return to any (Splash) store. Here’s what you need to do.<br> <br>· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Splash) store.<br><br>· Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br><br>· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.<br><br><br>
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<br><br><div dir="ltr">We would also like to inform you that after checking your order, we found out that your order has been delivered completely.<br> <br>We would request you to please check it once and if you still believe that the item is missing please share the name of the item along with the item id so that we can help you.<br><br>We look forward to hearing from you.<br><br>Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br><br>Your friends,<br>The Support Team<br><br><br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1436310