Subject: New Reply Received - Return 6214391209
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 03 Sep 2020 10:16:29 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Return 6214391209  Ticket comment <div dir="auto">Dear max team ,</div>
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<div dir="auto">The courier picked up the item since 24 of august 20.</div>
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<div dir="auto">Please check with Aramex team </div>
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<div dir="auto">Thank you </div>
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<div>On Thu, 3 Sep 2020 at 1:13 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<br><br><div><div>Hi Amjad,</div></div>
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<br><br>Thank you for getting in touch with us.<br><br><br>
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<br><br>We are truly sorry to hear that our courier team failed to pickup the items from you. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle free process. <br><br><br>
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<br><br>We can understand your frustration here. Please be assured as we have now escalated this issue with our courier team and they will arrange a pickup for your items. <br><br><br>
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<br><br>Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here. <br><br><br>
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<br><br>Feel free to get in touch with us for further assistance.<br><br><br>
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<br><br> Your friends,<br><br><br>
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<br><br><div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1451452