Subject: New Reply Received - COMPLAINT - Payment captured on my bank account
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 02 Sep 2020 07:40:43 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  COMPLAINT - Payment captured on my bank account  Ticket comment <div dir="ltr">
<br>Hello Centerpoint Support.<div><br></div>
<div>What is the update?</div>
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<div>Please reply ASAP.</div>
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<div>Thank you,</div>
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<div>Ailene<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">---------- Forwarded message ---------<br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: <strong class="gmail_sendername" dir="auto">ayi buenaventura</strong> <span dir="auto">&lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;</span><br>Date: Mon, Aug 31, 2020 at 3:17 PM<br>Subject: Re: [#1404523] - COMPLAINT - Payment captured on my bank account<br>To: Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><br><br>
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<div>Dear Support,</div>
<div><br></div>
<div>I would like to inform you that the amount is already deducted to my account.</div>
<div>So how come that on your side is no successful?</div>
<div>I already contacted my bank and they said that it is already deducted.</div>
<div>Please find attached bank statement for the month of August and check the August 19, where i place an order 5KD.</div>
<div><br></div>
<div>Waiting to resolve this issue.</div>
<div><br></div>
<div>Thank you and Best Regards,</div>
<div><br></div>
<div>Ailene</div>
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<div dir="ltr" class="gmail_attr">On Tue, Aug 25, 2020 at 11:19 AM Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
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<div dir="ltr">Hi Ayi,</div>
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<div dir="ltr">Thank you fro your response.</div>
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<div dir="ltr">We would like to inform you that as per our record the transaction was unsuccessful and we did not charge any amount.</div>
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<div dir="ltr">We would request you to please contact your bank and they would be happy to help you.<br><br>If you still believe that the amount has been deducted, we request you to please share the transaction number and your bank statement in PDF form.<br><br>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team<br><br><br>
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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043143258380'>August 2020 MonthlyStatement.pdf</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1404523