Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 01 Sep 2020 11:42:04 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Returns  Ticket comment <div>Hello,</div>
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<div>Ok i understand that but the item that i received is not what i have ordered. </div>
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<div>I ordered blue colored one but what was delivered is color red. Hence, this is not my fault. Also, if you can change the size from M to S, would be greatly appreciated. If not, then it’s fine but i just want the correct item as per my order.</div>
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<div>Can you please check and advise.</div>
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<div>Thanks.</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE0Mjg4OTI1OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.epMzYXjI6oQAe6qbmkYi8mBAL2o9aWmupNn56iarMjQ"><br>
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<br><br><div dir="ltr">Regards,<div>Rheggie</div>
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<div>On 1 Sep 2020, at 11:32 AM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<div>Hi Rheggie​,</div>
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Thank you for getting in touch with us.<br><br>We sincerely apologies for the inconvenience caused to you.<br>
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We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.<br>
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 As per the policy, (Maternity) products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.<br>
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Please refer to the below link for any further information on non-returnable items:<br>
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<a href="https://helpae.splashfashions.com/en/support/solutions/folders/44001186571#" rel="noreferrer">https://helpae.splashfashions.com/en/support/solutions/folders/44001186571#</a><br>
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We thank you for your understanding and cooperation.<br>
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Your friends,<br>
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<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1443226